Complaint Review: All State Van Lines Relocation

Don't get ripped off! This company has a history of false advertising and problems. Don't believe me, visit the Better Business Bureau website. They have a B- rating and more than 278 disputes. Including one they are working on for our family to get our stuff.

Background:

On June 11, 2015 All State Van Lines Relocation (which is not a mover but a broker) took our $2,200 deposit and gave us an estimate of $4,300. On August 5, 2015 - Best Price Movers out of Chicago showed up with a truck that was too small, and then a second truck had to come and they still couldn't take everything. Upon loading and ready to leave, I was provided a revised estimate that was nearly twice as much as the original, now standing at $9,400. We had little choice but to sign the contract after making pen and ink changes we didn't agree with.

Delivery date was supposed to be in 4-9 days, the movers as of today, June 20, three-weeks later still say they are working to get a delivery date and our stuff is sitting up in a storage facility in Chicago somewhere. Repeated calls and demands to the company have failed to gain a resolution. I've been blown off repeatedly. Since June 5, I've been trying to speak with someone in their mysterious "management" who everyone refers to, when I ask to speak with someone senior who can make a decision.

I have no idea if we will ever see our household goods again and at the earliest it will be sometime next week, perhaps even a month after it was picked up.