Complaint Review: all united van lines

These clowns are F rated by the LA BBB and that's just since a month ago. http://www.la.bbb.org/business-reviews/Moving-and-Storage-Companies/All-United-Van-Lines-in-Chatsworth-CA-100106074. As I stated prior, they won't even exist under this name before long. They'll be chugging away under another new name until the BBB F heat gets too bad again. How on earth did you decide on them, with such a bad rating and short history? Elucidate to help others coming upon this know exactly what NOT to do.

Because all these scammers will just change their company names after milking the old name for all they could before its rep becomes too bad to make them anything. Considered useless or not, make sure the BBB is informed and be prepared for war if they hold you up for yet more money on delivery, or throw your stuff into storage and tell you you have to pay all over to move it from there.

Thanks for your reply. sheds some light on the shaddy underbelly.

The part that sets me off, besides the $2300 increase in price. Is the intimidating tactics the driver/mover used on my girlfriend. Waiting until its all loaded then demanding full payment in cash.
Yes from WA to Cali. Still waiting for the delivery. I'll keep this current.

It's not that there aren't enough victims.  You haven't pointed out anything in the story that they did wrong.  The moving industry is unlike any business in the United States and your estimate is not worth the paper it's written on with a scam mover, even when someone comes out to check everything to be moved.  If the mover thinks the amount of goods to be moved is more than what the estimate is, they're allowed under the law to raise the price.  You won't be able to get their license revoked either; the state only regulates intrastate moves and all movers must use the same pricing tariff in CA.  As long as they have all their Federal permits paid for...not much you can do with them.  Insofar as what you wrote, the 7% fuel surcharge is legal (part of any interstate move) and the 10% additional fee is probably administrative.  If their tariff filed indicates they're allowed to charge it, they can.

You don't indicate in your story where you moved to (or from), but if you moved from one state to another (CA to WA or vice-versa?), your only course of action is with the FMCSA and the DOT to complain.  I mean neither organization is prepared to deal with scam movers; one of these 2 Federal groups has exactly 3 people assigned to oversee and police all interstate movers across the country.

Kevin is absolutely right.  Moving is not inexpensive, yet scam movers make it seem inexpensive from the start.  If you had received a quote from United, Mayflower, Allied, Atlas, North American, Graebel, or National (all reputable movers)....you would never have chosen any of them.   Reputable movers make 5% profit on a move, so if you had received a quote from one of the movers I just named, and then got a quote from an online mover, the online mover would be 1/3 to 1/2 the price of the reputable mover.  If the online mover is that low, and the reputable mover makes 5% profit, how can the online mover stay in business?  By low balling the price, and then adjusting the price the way they did.  Is it legal?  You bet!!

You don't indicate how much damage they caused.  Suffice it to say, if there was little damage or nothing lost, you REALLY lucked out.  I invite you to look up moving companies on this site and read for yourself the horror stories of people not only getting ripped off on price, but their reimbursed on their lost or damaged goods at $0.60 per pound.  There are people with several thousands of dollars of damage to their goods because they decided to fo cheap with a mover.

At the end of the day, moving is not an inexpensive venture and choosing a mover based on price will often result in you paying far more for a move than if you paid for a reputable mover to perform the same exact service.  Chalk this experience up to your naivete about the moving industry and don't do it again.  Scam movers exist because consumers don't know any better.  Best of luck to you.