Complaint Review: All Victory Moving

Recieved a quote from Victory Moving to move furniture frome Monroe,CT to Raleigh,NC for $1700. After furnitue was packed in there truck the quote went to $4500. We told them to empty the truck, they then agreed on $2500.

Raleigh location is a secondary home which Victory Moving was aware of. We agreed on a delivery date months in advance so that I could be there to meet them. I flew there,THEY NEVER CAME. Said they had a truck brake down. A few weeks later I get a phone call on a friday afternoon telling me that I will getting a delivery on sunday (Oct. 30). I got a last minute plane ticket ($486.40), departing sunday morning, returning tuesday morning. Got to Raleigh, called Victory, said no one ever called us and THEY WERE NOT COMING. We fought with them on the phone and they agreed to come by tuesday night, had to change my return flight(+$100).

The furniture finally arrived @ 10:30pm with only the driver, I MOVED MY OWN FURNITURE INTO MY CONDO. The driver could not physically move it himself.

Victory damaged a door frame moving the furniture out of my home. We did not recieve a 15" Sony TV, sheets and pillow cases, towels, and a 8' ficus tree.

We were told to put a claim into Anthem Claim Management, Anthem, AZ. We did, they agreed to pay us $99.

Alfred
monroe, Connecticut
U.S.A.