Complaint Review: All Week Relocation

The reason Im writing this letter is because I have been the victim of the major scam relocating service called: All Week Relocation / MTF Relocation (known also as: Best Local Relocation / Best Week Relocation / Advanced Relocation/ 123movers) located in Bay Area, California. My personal belongings have been hijacked and the movers demanded a ransom of $ 950 for unloading the truck when I realized whats happening and decided to break the contract.

Here is what happened in details:

On November 9, 2009 I signed a contract over the email with All Week Relocation, a moving company from Bay Area. The address that appears on the contract is the following:

39899

Balentine Drive, Newark, CA94560

(phone: 408-856-6303, fax: 408-451-9301, Registration # 0190354).

I received the moving quote, which was $795.00 for shipping my belongings from Sunnyvale, CA to Buffalo, NY. The weight was not to exceed 1500 lbs, and all packing materials were supposed to be included in the price, as well as full service door-to-door, labor of loading and unloading, all tolls and taxes, and one month of free storage. If the weight of my belongings exceeded 1500 lbs, I was told over the phone that I will pay $ 0.60 per pound.

The representatives name that appears on the invoice is: Sarah, and the email from which the quote/contract was sent: davidfeldmier@gmail.com.

When I spoke on the phone with the Relocation Specialist of the company - Brian Feldmier (Tel. 408-565-8133), he confirmed that the shipment will take five days: from Saturday, November 21, 2009 to Thursday, November 26, 2009, and that cardboard boxes that I have my things packed in are sufficient and no extra packing materials will be necessary.

He requested that I provided them with my credit card number to pay $100 deposit fee, and we made appointment for the movers to come to Sunnyvale storage on November 21, 2009 at 12:00 pm. That day they called me at 9:00 am telling me that they are on the way and will be there in fifteen minutes. I said that nobody will be there to open the storage for them yet, because we made previous arrangements for 12:00 pm. He replied that he will be coming at 1:00 pm. They showed up at 3 pm, three hours later than our arranged time, and only three hours before the storage was closing (I warned them earlier what time the storage will be closing, so they have enough time to load the truck). The drivers phone number was: 813-403-8142.

Moreover, they were using a rental truck!

I was not present at the Sunnyvale storage that day because I am currently in Toronto, but I had my parents come to open the storage. My parents have been waiting for the movers for three hours on the spot. When the movers arrived, they started putting everything in their own boxes, informing that they cannot ship all the things any other way, even though two days earlier I was told otherwise. They immediately requested additional fee of $400 in cash for the moving boxes, even though packing materials were supposed to be free of charge. They did not allow my belongings (already packed in boxes) to go without their own, ridiculously expensive boxes.

Later, when I came to Sunnyvale Storage and looked at my boxes, I noticed, that they all had auction lot number stickers on them! I could only imagine what their intentions were!

The inventory list that they have been filling out has a different company name than the one I have signed a contract with. It showed as MTF Relocation Inc., Tel. (408) 942-4800, Fax (408) 748-1377, which I found out few days later, when my parents sent me the original documents. The contract itself, that the movers had my parents sign before they started loading the truck, has a hand-written header with name of the company (All Week Relocation) with two mistakes in it!

I have been coordinating everything over the phone. When I asked the driver to give my parents a document stating what is the weight of the truck (as they promised earlier that day), he said that he does not own such document! How would I know what was the weight of my belongings if I didnt know what was the weight of the truck before loading? I immediately got the red flag and decided to break the contract, as it was too risky to allow them ship my things with the unclear weight of the loaded truck and the big surprise fraudulent final bill that I was expecting to receive after the move.

The movers did not allow my parents to weight my boxes with their own scale. They also said that they will not be going to scale the truck now, as it is Saturday, and the scale is closed now. So, we had to wait until Monday!!!

I told them to stop loading immediately, and that I am breaking the contract in this very moment. The driver/company representative did not allow me to do so and told me to call the office. When I dialed the number, I found out that the phone numbers are no longer in service!!! Both, the one stated in the contract, and the one Brian Feldmier gave me, have been disconnected. I called the driver back and asked for a valid phone number. He gave me another one (408-942-4800) which happened to be a scam like the other two.

I spent another half an hour trying to make the driver acknowledge the fact that I am breaking the contract. Not even mentioning the fact that I lost additional money on international calls! He did not want to unload and he was very rude and aggressive. He got in the truck and was ready to leave with my belongings in it!!! I became very terrified of my things being hijacked, so I asked my parents to not let the movers go. My mother had to literally stand in front of the truck to stop them from leaving!!! This was a nightmare, and my elderly parents are still suffering from that trauma.

When that was happening, I immediately called Sunnyvale police, and asked them to stop the thieves. It was in the last moment when the police arrived. They were not able to help me much, since that was a civil matter, but at least stopped the bandits from leaving. I noticed a different voice tone when the driver talked to me in front of the policeman, and suddenly there happened to be a manager of the All Week Relocation, there on the spot! I asked for his name, which supposedly was: Oren. With the police controlling everything, he agreed to let me break the contract demanding $950 in cash right away! $200 per hour for loading/unloading my belongings (they counted three full hours that they spent there, even though the loading and unloading took a lot less time), which makes $600 + additional $350 for their boxes (!) which I didnt want, but they left me no choice. Nowhere in the contract there is information about the repercussions of breaking the contract and the charged fees in that case. When I asked him to provide my parents and the police officers with a paper where it clearly states what the consequences are of breaking the contract, he said that such document could be found is in the office. However, the office numbers have been disconnected that exact day, as I tried to call them earlier, so there was no way to find the written agreements. I assumed that they gave me a made-up fee, which was basically a ransom to release my belongings. They didnt start unloading the truck until they had the cash of $950 in their hands.

The Sunnyvale police report number is: 09-325-0213. Police officers name: OConnell.

This was one of the worst and nerve-wracking experiences in my life. And so it was for my elderly parents who are still suffering from this horror trauma.

Considering that had I trusted someone with my personal belongings that I have collected throughout my life and that besides the material value they also have an irreplaceable sentimental value; I cannot imagine losing them and on top of that paying unspecified and unpredicted moving fee.

For the last few weeks I found many similar and even more dreadful stories of people who have been dealing with this fraudulent company existing under different names. I cannot imagine that All Week Relocation / MTF Relocation have been ripping people off for the last two years, and they are still in business instead of serving their time in a jail! Given, that it is possible even for an ordinary person like me, to find out that the company is a fraud, that the same people (Oren Avitan, Brian Feldmier) work under five different company names (MTF Relocation / All Week Relocation / Best Local Relocation / Best Week Relocation / Advanced Relocation), and that they are constantly changing their Bay Area address and telephone numbers, I am appalled that no law action has been taken against them! So many people have been victimized already! How many more would have to suffer and loose their life-savings and entire-life belongings until the scammers pay for their theft and piracy? How long is it going to last?

(((email redacted)))

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