Allegiant Air Simply the worst customer service experience Internet
All of my experiences with Allegiant have been less than stellar, but the last two were unforgivable. Unfortunately, flying into Rapid City, SD with my family would cost double, so I had to use Allegiant again after the first bad experience.
The first very bad experience was that although the entire state of South Dakota was shut down due to a blizzard (including the ENTIRE main interstate highway...the only way to anywhere), Allegiant refused to cancel the flight. This being so, my children and I had no choice but to fly into the blizzard, take a risk with a hotel shuttle driver, and spend two days in a hotel.
The second experience was due to one of their almost-famous mechanical problems. The flight was suddenly canceled at the time it should have been boarding. Instead of letting everyone know right away, we waited around for an hour before a man representing the airline came out and shouted (the microphones were working but he shouted anyway) above the crowd that the flight was "delayed" until further notice.
Long story short, I attempted to gain insight by attempting to talk to every representative present at the gate, who refused to talk to me at all. I then tried repeatedly to reach a phone representative and heard a message that "all representatives were busy and I should attempt to call again later". After trying at least twenty times, I finally went back through security, went to the Allegiant counter, and was greeted with incredible rudeness when I asked the representative when we might expect to fly. 12 hours later, my two children and I boarded a flight. When we arrived we had to pay for a hotel room, as Sioux Falls was not our final destination. Allegiant has many issues, but the glaring problem is the lack of customer service.