Complaint Review: Allegiant Van Lines

 I recently used Allegiant to for a move from Washington to the Southwest and had a horrible experience.  The staff lacked integrity from beginning to end.  Between receiving an inaccurate quote, movers and a dispatcher who flat out lied, a driver that took my stuff to LA and then refused to call me back, and my stuff being in horrible shape when it arrived, I would recommend that everyone steer clear of this company.  

First, I knew I did not have a good sense of how many boxes my small apartment would use so I packed everything with the exception of necessary items before calling for a quote.  When I called for my quote I was very specific as to what I was moving as a way of ensuring I received an accurate quote.  The movers came and by the time the truck was packed, my bill was more than double (yes double!) what I was quoted.  The movers said that it would be cheaper to be charged by cubic feet, rather than weight.  When I mentioned that my sales person did not mention cubic feet the mover said 'they never do in the office because it is cheaper".  Later when I talked with my salesperson he said he doesn't mention it because it is often more expensive than weight and that the reason the movers tried to change it was because it is 'their job' to upsale the clients. I was also charged for packing supplies, including tape, none of which was mentioned when I was given a quote. As I mentioned, this company lacks integrity.   

After the movers gave me the invoice for more than double my quote I asked them to unpack the truck.  For obvious reasons the drivers did not want to and said they would talk with their manager (I will call him V) via phone.  They returned with a "willingness" to remove $500 from the new bill.  Again, I asked them to unpack the truck based on the fact that my box count was actually LESS than the number on the quote.  After agreeing with me the movers said they would talk to their manager V again.  V said he would honor my quote based on the fact that my box count was less than quoted for.  The drivers did not have any extra paperwork to re-write their invoice so they said V would meet me the next day to have me sign proper paperwork.  Long story short, the next day V said that conversation never happened and that I was stuck with the original invoice because I signed it.  Fortunately for me I had a couple of friends that witnessed all these conversations, one of them being a lawyer, so in the end I was only charged the quoted price but i had to spend several days pleading my case, promising that I wasn't lying and threatening them that they would hear from the lawyer who was present during the conversations.

Unfortunatly the story doesn't end there. I waited longer than I was suppose to for my stuff.  I was given the driver's phone number so that I could communicate with him directly because he had my stuff.  After calling for days, and finally threatening to report my stuff stolen, I heard back from the driver via text who asked why I was bothering him.  He works hard and needed time off.   He said he was on vacation and it would be another week.  He said my stuff was "safe" with him in LA.  Hmm..,   I finally received my stuff and it was SO damaged.  Every piece of furniture was scratched, boxes completly smashed and my mattress (that I had bought a plastic bag for) was uncovered and ripped. 

All in all, I would say don't even call this company for a quote.  The company, and individuals who work there, lack integrity and will take advantage of you at every turn.  I spent 3 weeks worrying about my stuff and when it came it was in bad shape.  I work hard for the stuff I own so am very disappointed!!