Allen Marketing Group TRUSTED Business REVIEW: Customer Satisfaction Commitment: Allen Marketing Group listens to their customers. Allen Marketing Group implemented strategic changes ensuring customer satisfaction, focusing on expedited service, brand recognition, and customer loyalty.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM ALLEN MARKETING GROUP:
The author of this report made up a false scenario that she apparently had with one of our account managers. Regardless, we wanted her to be happy and the consumer received a refund outside of the 14 day policy.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Allen Marketing used Total Rewards name and sold us a vacation package for 350.00 with 200 food voucher 100 tokens and 1000.00 trave voucher. They failed to admit it was for a sales pitch in Vegas and to my dismay i missed it in the small print. They also failed to disclose that you cannot book a room for peak season or on weekends. If you do you have to pay extra for a prime hotel or settle for a subprime hotel. I was told we could give a couple of days notice and we could book any weekend. I have not yet been able to book a room and i bought the package in may of 2017. I also called and ask for a room 30 days in advance and still no available. This is a scam. They said any hotel any time and thats a lie. I cannot get any hotel at all let alone i have to schedule off peak or a year in advance. Make sure you dont plan to use this vacation package for a year or more after purchasing
1 Updates & Rebuttals
Customer Care and Service
Cedar City,Utah,
USA
30-Day Notice Required
#2UPDATE Employee ..inside information
Mon, August 28, 2017
Hello T****,
I'm J**** and I am the representative who took your call on August 22, 2017. In your complaint, you mentioned that you tried to schedule your dates with 30 days’ notice on multiple occasions and there was no availability, this is not true --
When I took your call, you informed me that you were looking to schedule your dates for Labor Day weekend with less than 7 days’ notice. You attempted to schedule your dates one time prior to that and provided us with less than 48 hours of notice. You were not willing to explore any other options, you wouldn't let me help, and you kept telling me how terrible I was.
We thank you for your business and apologize for the inconvenience but, unfortunately, if we are not given proper notice our options may be limited.
To customers that are contemplating doing business with our company: We make every effort to accommodate our customers in every way possible. The claims in this complaint are not factual.
Please refer to the Terms & Conditions of this Advertising Plan.