Complaint Review: Allianz Global Assistance

I purchased Celine Dion tickets for Las Vegas for Oct 4 and bought insurance.  The mass killing occurred on Oct 1& continued into Oct 2.  When I called my airport in CT on Oct 2 the airport was not making any flights to Las Vegas or receiving any incoming flights.  I was told that they had no idea how long it would be before flights resumed to Las Vegas.  After speaking with a Southwest representative she suggested cancelling my trip and rescheduling it at a later date.  Las Vegas was in a state of chaos, traffic was being re-routed and hotels were still in lockdown.  We cancelled our trip and everyone else that we bought tours and shows to refunded our money without question and seemed only too glad to help us out.

Only Allianz will not refund our $416.06 even though this tragic event was the worst mass killing in the US.  They stated that it did not meet their proctocol (how could it? ) this has never happened to this degree prior to this. Sometimes some proctocl cannot be written down and would be placed under a simple "other" and reviewed with an explanation.

I feel that this company is a fraud and perhaps never reimburses anyone for the insurance policy they have taken out.  It appears that they keep the insurance money and ignore everything and all claims without regard to subject.

How could they expect me to just go there and party after all these innocent people were killed and seriously injured.  Furthermore how was I supposed to get there?  Drive?

My policy number is (((REDACTED)))  and the claim # is 0004702778

It would be very interesting to see the results of an audit as to exactly how many insurance claims were paid off and how many were not in a specific time period.