Allianz Global Assistance scam, deceit, unprofessional customer service, missleading Internet
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Don't buy ticketmaster's insurance which they use a 3rd party, Allianz Global Assistance. It only covers REALLY specific reasons like "loss of a job after 3 years if you're not at fault" and "your death, death of a family member, serious injury, jury duty." It's ALL a bunch of crap. You can't just cancel for any reason. It's POINTLESS. Don't waste the $7 per ticket.
Not to mention my tickets were $155 and the "insurance" covers only $77.60 (Less than half of what I paid?? Really??)
Their site says they'll cover 100% of your ticket costs and shipping but my Email says $77??
Site one says 100% site 2 (the specific details) says What the Company will Pay The Company will pay the non-refundable Ticket Cost, less any Refunds, up to the limits specified on Your Letter of Confirmation. THAT SOUNDS LIKE A SCAM TO ME
https://gateway.americas.allianz-assistance.com/TC/TM/ETP_US_en.html
http://www.allianztravelinsurance.com/documents/library/certs/JIC_ET105V2_C_A.pdf
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1 Updates & Rebuttals
Access America Help Team
USAJackie, Help Team
#2UPDATE Employee
Tue, October 23, 2012
Hi Donny
Jackie from the Help Team here. Thank you for voicing your concerns, and were sorry that you are unsatisfied with the product you purchased. Event Ticket Protector insurance protects consumers ticket investment against unforeseen medical, travel, and other circumstances that prevent them from attending an event. Its important to remember that like any other type of insurance, there are terms, conditions and exclusions that affect coverage.
If youd like to have a better understanding of our Event Ticket Protector product, please call our customer service team at 1.800.284.8300.
Regards,
Jackie, Help Team