Complaint Review: Allied Home Warranty

RIP OFF!!  Don't honor appointments and will charge double to get someone out to fix problem.  I called on 6.17.2014 to have a problem with my AC to be addressed.  I have been paying for warranty via Reliant Energy for over a year - over $300.  I finally called because I have a problem with my upstairs AC unit.  I stated that this was the first time calling.  The service person never asked if I had a problem.  She made an appointment for 2 - 4 pm on the next Friday.  I was  home all day - when I didn't receive a phone call by 3:15 pm, I started to call this NRG Home Services.  No one answered the first time but left a message.  I called again an while leaving another message someone picked up.  She got my information and then reported - they had talked to my husband and stated that they would go through another provider.  Well, I don't have a husband and no one called.  NRG Home Services stated they could not come out today because they were working on families who had no AC.  I stated my issue and she said that was how it was listed and that is not what they could do today.  Didn't offer to reschedule or get anyone else out.

I called Allied Home Warranty.  I told them what was going on.  I was on hold for more than 45 minutes and maybe talked to them for over 15 minutes.  They went back to the phone call placed and said I never said I had a problem.  They never asked and it was the first place as a tune up.  Making appointment in 3 days ahead and can't honor the time is so wrong.  They stated they could have someone come out double the money!!

They have gotten over $300 of my money and they will no longer get another penny.