Allstate Insurance Company Allstate Property and Casualty NEVER DOES WHAT THEY SAY! Northbrook Illinois
Do not under any circumstances use Allstate for your insurance needs. ANY insurance needs.
Over the last two years I have had premiums lost, I was sold a homeowners insurance policy that apparently shouldn't have been sold to me, and I have been jerked around by their various customer service departments.
Latest issue? It took me 3 weeks to get a policy canceled that I called on the day I wanted it canceled (i.e. I called on the 18th of November, and they didn't cancel it until the 6th of december, after 5 phone calls). Throughout those 5 phone calls I was assured that I would receive my premium back for November 22-December 22nd, which I had already paid for. This was assured to me by 5 different customer service reps. My premium has always been over $100, usually in the $120-$140 range. I received $37.65 back. It may be an issue of what NC law says on short term cancellations, HOWEVER, 5 different customer service reps told me the wrong thing. 5. Not one. 5. This problem needs to be addressed, NOW.
I've already contacted the NC Department of Insurance, and the Illinois Department of Insurance, and I encourage everyone else who has issues with them to contact your states DOI and the Illinois DOI. Something needs to change at Allstate.