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  • Report:  #546935

Complaint Review: Allstate Insurance Company

Allstate Insurance Company I called 1-800-Allstate and was placed on hold for 4 hours! Internet

  • Reported By:
    Christian Sturges — New Britain Connecticut United States of America
  • Submitted:
    Tue, December 29, 2009
  • Updated:
    Tue, December 29, 2009

I called 1-800-ALLSTATE to obtain an auto insurance quotation.  After undergoing a very lengthy and frustrating cross-examination by a virtual receptionist, my call was transferred, after which I was informed that my call was very important and that my wait time was 5 minutes.  Over the 4 hour wait, a recorded message periodically informed me that my call was very important and that an insurance representative would be with me momentarily.  Finally, I gave up waiting, fearing I would be on hold for days.

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