Allstate Insurance Company REnewed homeowners and auto insurance when we told them to stop as home was sold and we were moving to Ky. Grandville Mi
Moved from Mi to Ky. and told them to DO NOT renew my policies-they even went so far as to refer me to another Allstate agency in Ky. Useless-never in the office and did not return messages. Finally called and received an answer after a minute their phones disconnected me twice-never called back either. But they debited my checking $2,336.97 and promised to refund it in 5 business days.
So nice and wonderful and sweet of them they will refund money they had no reason to withdraw against my written wishes. It is now 8 calendar days-6 business days and another vocal promise it is on the way. Asked why it happened and why it is 6 business days and no credit to my account and I get-"well I guess I do not have an answer for that question"! Asked what if it would have caused my checking to bounce a check would they cover the fees-It is not our responsibility but yousure can create the reason.
Crappy company other sites have rated allstate 1.4 out of 5-an insurance company to avoid as you can`t even get roadside help when customers called. Pathetic!!