Complaint Review: Allstate Insurance

I was in a car accident at the end of September 2015 involving a person that utilizes Allstate Insurance. The following morning I receive a call from an All State agent that asked for a statement regarding the details of the accident. After the conversation, about two hours later I received a phone call from the same Agent indicating that Allstate was to assume financial responsibility for the accident. I was then informed of where I could pick up the rental car that would be paid for by Allstate as they repaired my vehicle, vehicle was picked up on September 27, 2015. Two days later, I received a phone call from a claims adjuster indicating that my vehicle would be classified a total loss and that they would administer me a check for my vehicle. After two more days I receive a phone call from Elaina, an insurance agent at Allstate that they needed the spare keys and title to my vehicle so that they could administer payment. I then, a day later, mailed the keys and title to Elaina at the address she designated. (1 day shipping). I don't here anything from Allstate for about three days, so I then contact Elaina to check on the status of my claim. She indicates that she has received the keys and has put the check in the mail. (standard mail) I inform her that this is unacceptable as I have to find a permanent vehicle, and she offers to send me a new check priority, keep in mind this is a Friday afternoon, meaning I will not receive the check until Monday afternoon. I receive my check on Monday, and deposit it, as I have to wait for it to clear so that I can purchase a new vehicle. The rental is returned on October 15, 2015 which is two days after receiving the check. I have received a charge for 409.00 dollars from Enterprise rental company for 14 days of having the vehicle. When I contacted Allstate Insurance about the charges, they indicated they only paid for five days of the rental, which is how long it took them to determine it was a total loss, I did not receive payment until October 12, 2015. Allstate is refusing to pay these charges, even though they acknowledge that there was a 7-9 day period that they had not yet paid me for my vehicle which was destroyed by their customer. I am actually considering legal action, if the rental is returned at the time of the decision to total the vehicle, I would not have had transportation to and from my job, nor would I have been able to get my child who has health issues to and from his doctors appointments.

Consumer

San Antonio