Alltel Charged for full month for only 4 days of service LittleRock Arkansas
Following is a copy of a report I sent to Stephen Six, Kansas Atty. General:
"On June 13th we discontinued cell phone service with Alltel as we had changed providers to Nex-Tech, our local rural telephone company. Our billing cycle with Alltel was from the 9th of each month so we received 4 days service in June from Alltel. We were billed $60.59 and when I called them they said it was their policy to bill for the entire month when service is discontinued. This is outrageous. I sent them a check for $10.00 and told them my policy is to pay promptly and in full. I marked final payment on my check. This month we got a bill for $50.59. I called again and this time talked with a Supervisor and again I was told this is policy. I did not get the names of those with whom I spoke but I did make those two phone calls in an attempt to correct what I consider to be unfair billing. I told them I would be filing a complaint with the Better Business Bureau. When I talked with BBB, I was referred to your website.
Do I have any recourse? I do not think we should have to pay for service we did not receive. Oh, and we paid in advance the first time billed which was in November of 2003. Our 2 year contract with them expired years ago.
Any help you can give to me will be greatly appreciated."
I have not received a response for the Atty.General other than to request documentation which I have sent.
Joyce
Phillipsburg, Kansas
U.S.A.
4 Updates & Rebuttals
Bikebryan
Alexandria,Virginia,
U.S.A.
Next time read the Terms and Conditions
#5Consumer Comment
Tue, October 28, 2008
Perhaps you should pay attention to the Terms and Conditions you agreed to abide by when you started your service. They CLEARLY state that should you terminate service the final month will not be prorated. These are the terms & conditions YOU agreed to abide by every month you paid your bill. So you have no basis for any lawsuit and are wasting the Atty General's time.
Further, when you disconnected you were told this as well. It is part of the disclaimers read to you when you disconnect line(s). So if you ignored it or didn't pay attention to that part, wah.....
Bikebryan
Alexandria,Virginia,
U.S.A.
Next time read the Terms and Conditions
#5Consumer Comment
Tue, October 28, 2008
Perhaps you should pay attention to the Terms and Conditions you agreed to abide by when you started your service. They CLEARLY state that should you terminate service the final month will not be prorated. These are the terms & conditions YOU agreed to abide by every month you paid your bill. So you have no basis for any lawsuit and are wasting the Atty General's time.
Further, when you disconnected you were told this as well. It is part of the disclaimers read to you when you disconnect line(s). So if you ignored it or didn't pay attention to that part, wah.....
Bikebryan
Alexandria,Virginia,
U.S.A.
Next time read the Terms and Conditions
#5Consumer Comment
Tue, October 28, 2008
Perhaps you should pay attention to the Terms and Conditions you agreed to abide by when you started your service. They CLEARLY state that should you terminate service the final month will not be prorated. These are the terms & conditions YOU agreed to abide by every month you paid your bill. So you have no basis for any lawsuit and are wasting the Atty General's time.
Further, when you disconnected you were told this as well. It is part of the disclaimers read to you when you disconnect line(s). So if you ignored it or didn't pay attention to that part, wah.....
Bikebryan
Alexandria,Virginia,
U.S.A.
Next time read the Terms and Conditions
#5Consumer Comment
Tue, October 28, 2008
Perhaps you should pay attention to the Terms and Conditions you agreed to abide by when you started your service. They CLEARLY state that should you terminate service the final month will not be prorated. These are the terms & conditions YOU agreed to abide by every month you paid your bill. So you have no basis for any lawsuit and are wasting the Atty General's time.
Further, when you disconnected you were told this as well. It is part of the disclaimers read to you when you disconnect line(s). So if you ignored it or didn't pay attention to that part, wah.....