AllTel International Wireless Rate Plan
I have been on Alltel's customer service phone line now for over 45 minutes. I was quoted a rate of .60 a minute with a $3 monthly service charge for international calls to Jamaica. Today I received a call from their Fraud department who was concerned about the bill exceeding $2000.00. It seems I am being charged a long distance rate instead of an international rate. This rate is more than 3 times as much. I have been hung up on, transferred, given a run around and erroneous information. I requested an explanation and correction confirmation in writing. Verbal confirmations/customer service and even their web site obviously offer nothing to be depended upon!
It seems the rate I was quoted was for calls placed from their land line, a.k.a. a home phone with their plan, not from my cell phone. On 01/12/02 I attempted to call Jamaica only to learn the call would not go through because I did not have the International Call Plan on my cell phone plan. At that time I was not told, nor was any reference made to, a land line plan. I was quoted as noted above. When I returned to the office 01/14/02, I confirmed the information via Alltel's web site.
I dispute the information quoted now on the facts of, if there is no international call plan available from a cell phone plan, HOW was this plan ever activated?
Please help. Please let me know to whom I can address these issues beyond Alltel themselves.
1 Updates & Rebuttals
Ruth
Somewhere in,Ohio,
Have you been
#2UPDATE EX-employee responds
Sun, March 24, 2002
i am a former employee of ALLTEL, where I worked for around five years. as part of the sales staff, sales persons are required to sell numerous categories such as; cellular, long distance, and paging. what this sounds like to me, is a "verbal" agreement, in which the customer was not told it was for land line service. many times i heard of people "slamming" or switching someones long distance service w/o their consent.
to get on alltel's wireless international plan, you (in the past anyways) had to be in good standing for a minimum of xx months (usually 1 or 2 years minimum). and once you were on, the cost was so outrageous, its probably not worth it. i'm really not sure if anything can be done, but what you want to do first is contact the local manager of the person in which you talked to.
if you want more immediate action, try to find out who the regional or district manager is. if you go thru only the store manager, they will not be as willing to help you, but if you go thru their boss, they will. i would talk directly to the regional/district manager, and bypass the store manager. tell them that you never authorized for you landline to be switched and that the salesperson never mentioned that is was for your home phone, and that you were understanding it to be from your cell phone.
hope this helps, if this doesn't, keep trying to go higher up. if you go for the top, action will be taken (some bill adjustment if you're lucky)
good luck!