ALLTEL WIRELESS ripoff, turned off cell phone before bill was even due rip-offs LITTLE ROCK Arkansas
My husband and I just started using alltel service and we had a high bill on our second bill becuase I was out of town.
Our bill was due on the 25th of June but on the 18th and 19th they called us to see if we planned on paying the bill and we told them yes...On the 20th our phone was turned off.
We called them and asked them why and they told us because they didnt think we were going to pay our bill., they said we had to pay half of the bill before the bill was due so we could get it turned back on we told them no and now I am complaining to the company.
Brian
Virginia Beach, Virginia
1 Updates & Rebuttals
Melissa
Richmond,Virginia,
Fraud
#2Consumer Comment
Thu, September 12, 2002
In many companys with new accounts there is constant fraud with newer lines of service. A company takes risk when setting up a customer with no deposit on accounts. They have no history of how you use your phone yet so they monitor NEW accounts to trend usage and YES BELIEVE IT OR NOT PROTECT YOU!
HOW DO THEY PROTECT YOU BY TURNING OFF YOUR PHONE? WELL WIRELESS INDUSTRY KEY TERMS YOU MAY WANT TO MAKE YOURSELF FAMILIAR WITH ARE CLONING.. STOLEN ESN'S, OR PLAIN OUT INDENTITY FRAUD!
LOOK THESE UP OR CALL YOUR CARRIER AND ASK THEM WHAT THIS MEANS... LISTEN TO WHAT THEY HAVE TO SAY ABOUT IT AND THEN THINK, GEE MAYBE THIS HUGE CORPORTATION THAT PAYS MILLIONS OF DOLLARS TO HAVE EMPLOYEES CHECK YOUR ACCOUNT ARE DOING MORE THEN JUST RIPPING YOU OFF.
I personally know this because my phone was cloned and somebody was using my phone numver and my serial number on a dummy phone in NY CITY letting people call constantly for 2 days long distance.
Alltel cut my phone off and contacted ME PERSONALLY.. They caught the fraud and never charged me and gave me an new digital phone FREE that could not be cloned. So think before you rant.
There are two sides to every story. DO you really think a company makes its living by INTENTIONALLY upsetting their customers??? Perhaps you would want to pay a $500 deposit instead next time?