Complaint Review: Allumiere

I saw a product advertised on a website which was supposedly endorsed by Victoria Osteen.  I ordered a free sample (I paid $4.95 shipping and handling).

I failed to read the small print that after only two weeks they would send another shipment and my credit card would be billed.  I called within an hour of the $51.50 charge being placed on my credit card and asked for a refund because the product is certainly no better than any other on the market.  I was told if I had called the day before it would not have been a problem, but since I want to cancel, I now have to pay $30.90 for the free sample and they will refund $20.60.  I was hot.  I argued and argued and finally agreed to the $20.60 refund.  I was told I would receive a call from management within 24 hours to help resolve my concerns.  The representative's name was Sharon.  

I never received a call from management, of course.  In fact, it is now three days later and I called back.  Representative Frank told me that he had documentation that I had called in and Sharon offered a refund, but I refused it.  He told me hotly that THIS company has every policy clearly printed on the website.  I am sure that is the case, but customers best hunt down the small print, because "free offer" is in great big print.  Frank promised me he would process my $20.60 refund, wished me a blessed day, and hung up in my ear.

I usually don't do reviews about companies.  I have read today that Victoria Osteen has issued a statement that she does nt endorse this company.  Pure Life, Nova Skin Sciences, Allumiere are all the same company and I have had a HORRIBLE experience.  I just hope they do not put more charges on my card and I thank God the only "free" sample I agreed to was their little 1-ouce jar of anti-aging cream.  

Scam.