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Allura Skin deceptive advertising and fraudulent billing Fountain Valley Internet
Original website page has been changed. In March 2017 I ordered "free" product you "pay only shipping" for 5.95 & 4.95 and then I was billed an additional 89.95 X 2 in April 2017. Paperwork with product stated that results may vary and I should use the product for 30 days. Don't know the exact date I received product. Started using product according to directions and not seeing any results continue for 30 days. In the April 2017 I received another shipment of the product and saw that my credit card had been billed on 4/11/17 for 89.95 & 89.95. I called the company to let them know I did not want the product because it had not worked and the phone person argued with me that I must not have used it correctly. After much debate the phone technician told me that they would put the refund through but it would take approx 30-45 days. On my June billing for May 2017 I saw the 89.95 X 2 refund, but they had also billed me again for 89.95 2 times. I thought that I needed to wait for the refund and kept watching my credit card statements. Meantime I had been out of town and working with a sick family member, so I did not call the company until September to question the 2nd billing. I was told that the first billing of 89.95 (twice) was because I did not notifiy the company within 14 days to cancel the order. I told the person on the phone that I read the disclosures and did not see anything about the 14 day deadline or I would be billed the $180. I further told her that the information I read was in conflict because I was supposed to use the product for 30 days if I did not see results within the first couple of weeks. I viewed the websit after this deciptful conversation and found that it was totally different than what I had seen when initially ordering the product. So if a company can change the advertising on their website, who is to say they are ever in the wrong.