Complaint Review: Allurez

TERRIBLE COMPANY!  I ordered a small ring on line from Allurez  3/13/17 for $400.  When I got the ring, it was not what I thought it was , so I contacted Allurez to return.  I spoke to a woman who assured me that they could create the ring I wanted (to match another ring) and so I sent her a photo of my ring and the details (diamonds and pink sapphires).  They then quoted me $690 to duplicate my ring, and I then paid the difference to “upgrade” to the new ring on 3/20/17.  I received the ring sometime in May and gave it as a gift to my sister.  Within 2 months one of the stones fell out.  I contacted Allurez on 6/29 to see how to get the ring repaired?  I was instructed to ship it back to them, which I did on 6/30/17. The repaired ring was delivered to me on 8/6/17 and I gave the gift back to my sister.  Two days later, another stone fell out!  She was very upset and then took her ring to a local jeweler.  The jeweler inspected it and said it was a poor design and that all of the stones were loose and it was only a matter of time before they all fell out.   The local jeweler recommended either a refund or that the ring should completely be re-made.  I contacted Allurez immediately. They agreed to completely make a new ring.  

I got the new (supposedly re-made) ring on 9/8/17.  My sister had it re-inspected .  Jeweler told her that he didn’t think it was a re-made ring, and that 4 of the remaining stones were loose!  I contacted Allurez and asked for a refund.  I was then told it was a custom order and non-refundable ... even if it was defective!  On top of all that, the credit card I used is only used for on-line purchases to avoid compromising my primary card.  I only used this card TWICE in all of 2017, and both charges were made at Allurez.  Since October 1st, I have been getting fraudulent charges.  Seems that this credit card number is being used by somebody in New York for LYFT rides.  I live in northern California and haven't been to New York in years....