Complaint Review: Allurez Jewelers

I ordered an item on 28 June. Same day I received an e-mail saying the payment couldn't be processed and I would need to do the payment through Amazon or another channel if I wished to go ahead. I didn't do the payment via any other channel.

Now I noticed that my credit card had been debited with the full amount and requested for a refund given transaction did not proceed. I was told that the manager had decided to go ahead and now the item was shipped. However subsequent to the 28 June I bought a pendant elsewhere and have already received it. I have been told that I can return the item for a refund once I receive it, although I must pay shipping (I am based in South Africa). I think it is unfair to still charge me given transaction was cancelled with no further communication from them to say transaction would proceed, in fact I wouldn't know unless I had mailed them. I have requested a full refund.