Complaint Review: Ally Financial

Ally Financial (FKA GMAC Financial) has repeatedly violated my rights as a consumer. As I am now nearing the end of a horrible six-year loan agreement with them for the purchase of a new car back in 2005, in an attempt to extort more money from me, Ally Financial is now refusing to apply my car payments properly to the current balance. My payment history reflects that I have made every required payment, yet every month Ally calls me claiming that I owe them money for the previous month after the payment has already been made.

My account information shows the due dates and payment dates for each cycle and even though the payment history proves that I am current, Ally insists on coding my account as past due. This began in earnest after I paid my balance down to around $3000.00. (Maybe they are experiencing separation anxiety, or worse for them, losing a cash cow).

I now owe Ally Financial less than $1600.00 and fully expect that even after I pay off the loan amount legally and successfully, Ally is going to "manufacture" a reason to require just a little bit more money before they are willing to release my title to me and note the account as being "Paid in Full!"

In addition to harassing me by phone, I recently received a nasty letter from Ally, demanding that I send them an unjustifiable payment within 4 days, or else they were going to right-off the entire balance of the loan and report it to the credit bureaus as a charge-off. This, after my making six years worth of payments to them. It is not my fault that they will not have access to my hard-earned money for much longer.

Meanwhile, I have fought back. I have filed a complaint with our State Attorney General's Office, our Banking Commissioner's Office and now calling them out here. Neither of those channels provided any assistance, but it was worth a try. Ally Financial is not a consumer-friendly organization and does not respect Fair Debt Collection rules. I don't care how cute they try to make their commercials appear.

I believe Ally Financial (FKA GMAC Financial) is greedy, predatory and dishonest. I am determined to avoid their ilk going forward.