Complaint Review: Alore anti wrinkle cream

I completed an online survey and was awarded a prize of a tube of Alore cream for doing so all I had to pay was post and packaging. Well the cream keeps arriving and I cannot get them to cancel. I have placed reviews on their site I have made a complaint on line but I cannot find a way to directly contact them. I normally do not complete on line surveys but this came up immediately following me online banking so I thought it was related to my bank as it was asking how I rated the service.

i do not want this cream I have never used it and cannot get them to stop sending it please help me

wilma