Alpha Flight Guru/Steven Boro Scam company. Where is the rest of my refund!!? San Bruno California
I purchased 2 business class round trip fares from AFG. I really really wish I would have done some research or just booked with the airline like I normally do. But since we were going very long haul I decided to try and save a little money and went with AFG. What a mistake. The inbound flight(s) went fine. However the oubound most assuredly did not.
We showed up at ORTambo airport and went to check in with our already paid for/seat assigned tickets and were told by Emirates that these tickets had been cancelled. Wow. So here we were, in South Africa trying to get home. We had to purchase new tickets.
After arriving home I began the process, yes, the process, of trying to get recompensed from Alpha Flight Guru. I would rather get a root canal. These people were rude and quite frankly couldn't care less. After multiple phone calls, which for the most part went unanswered, many emails, and finally a BBB case creation, I managed to get most of my refund back. However I had to absorb the currency exchange fee, and am still struggling to get recompensed for the 'gas and surcharges' that Alpha Flight Guru tells me is the responsibility of Emirates. Mr. Steve Boro maintained through an email to me that they were 'actively' pursuing this with Emirates. If that is the case, then pray tell, after 2 months, where is the credit from Emirates? Where is the documentation showing that you indeed have filed a claim with Emirates on my behalf?
All I want is my 878.20 refunded to me, either from Alpha Flight Guru ( really they should refund it, since they caused this to begin with ) or Emirates.
2 Updates & Rebuttals
Chris, your response is laughable..terms & conditions?
#3Author of original report
Sat, July 18, 2015
"We have done everything possible to take care of this customer, who apparently thinks that she is entitled to free travel. She did not follow our terms and conditions for reporting a problem and did not allow us the opportunity to remedy the problem at the time that it occurred, but rather took matters into her own hands. Nontheless, even though under her contract with us she was not entitled to it, we gave her a full refund of everything that she paid to us, including currency exchange fees. "
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What an absolute load of rubbish. Terms and conditions?? I tried to ring you people from SA, to get of the Louis Cincelli ( who was the original 'travel agent' ) Then I rang from Dubai. I took matters into my own hands because NO ONE at your company wanted to talk to me. It was as if they were so used to people ringing and complaining I could almost hear " oh no..not another one ". As for the currency exchange fees: you paid me the FTF=foreign transaction fee based on the amount I paid in US dollars. As for "being entitled to free travel" where did you pull that out of?
And regarding your statement that AFG has been 'acting on my behalf' regarding the refund from Emirates, show me some documentation that confirms that.
Oh and by the way, I was reading reviews of AFG on Google and it seems that in the last 4 months of this year, other people have had eerily similar experiences. So evidently this is a pattern with you people. Actually, your opening rebuttal to me is almost 'word for word' in rebuttals to other clients that have tried to get recompensed.
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All I want is my refund that is outstanding.
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Christopher
San Bruno,California,
USA
Unfair and Untrue Criticism
#3UPDATE Employee ..inside information
Fri, July 17, 2015
We have done everything possible to take care of this customer, who apparently thinks that she is entitled to free travel. She did not follow our terms and conditions for reporting a problem and did not allow us the opportunity to remedy the problem at the time that it occurred, but rather took matters into her own hands. Nontheless, even though under her contract with us she was not entitled to it, we gave her a full refund of everything that she paid to us, including currency exchange fees.
We have acted on her behalf to obtain a full refund from Emirates Airlines (taxes and fees charged by the airline) and have been calling them on a weekly basis on her behalf. We cannot refund those funds directly because they will be credited to the her credit card directly by Emirates. It has been our experience that it can take as much as 3 months for Emirates to process a credit, and we have repeatedly informed the customer of that fact. Although she would like the world to think that it was only because she filed a BBB complaint that she received a refund, the true facts are that we have been working with her since the problem arose to achieve a satisfactory resolution.