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Alpha Flight Guru Traveler BEWARE! Alpha Flight Guru will promise things verbally, not deliver and stall to resolve!!! San Francisco Internet
I have used this company on three occasions and each time the level of service was not delivered as promised. I had short layovers with almost impossible connection times, missed International flights because they planned clearing customs poorly and had many other problems.
The last experience with them final straw and I will never do business with this company again. I had a flight scheduled to Florence Italy with them to go to a cooking school. I needed to reschedule and was told I would receive a refund to my credit card less a $250 cancellation fee. I rescheduled my class based on this information.
The manager then changed his story and said it would be a credit directly with Delta and they could not issue a credit. I paid $3500 for the ticket and was then told the credit would be $2800.00. Since it was with Delta they had no control over it. I asked them to simply book me on another flight at my new time and I'd be satisfied with that. They came back saying it would be an additional $3600 to change the flight. I stated that was the cost of a new ticket and completely ridiculous and I would never do business with them again.
The managers’ manager (Leo) then called and stated he would like to try and work this out. Now the credit was for $2020.00 directly with Delta I told him give me the airline credit and I'll never do business with your company again. I asked for everything in writing since everything I was being told or promised kept becoming a "bait and switch". He said he would get it for me and it would just take a little bit of time and please give him a week or two. He requested that before I use my airline credit with Delta, that I give them one more shot to make it right.
After two weeks I contacted Leo again only to have the story and terms change yet again. He now said it was a credit directly with Alpha Guru and could be used through them. I became very angry saying I was clear I was never doing business with your company again and I would pursue this through online sites like Ripoff report and the Better Business Bureau if they did not honor their word. At this point I had zero trust and wanted a credit card refund.
I was then contacted my their general counsel, Chris Miller who was rude and threatening. He stated it was not their responsibility to give me a refund (which it was since I was their customer). Mr. Miller stated he had negotiated a refund from the consolidator directly to me but it would take a month or two. Yet another stall tactic which I'm quite sure in 2 months, he would deny the conversation and again take no responsibility for this being Alpha Guru's problem.
I do not trust this company to honor anything they say so I'm seeking outside assistance in resolving this. I am seeking an immediate refund in the amount of $3500 which are the fees I paid directly to Alpha Flight Guru.