Complaint Review: Alpha Products International X-treme Scooters

I purchased two X-140 X-treme scooters for my children for Christmas. Both arrived dented and scratched, one had some rust, and both were covered in grease and a mysterious white substance.

I reported the damages immediately and have been trying to get a full refund, but API/X-treme Scooters has told me to get a hammer to fix the dents, and to purchase model paint to fix the scratches (I'm not kidding--I have this in writing).

I am in contact with other dissatisfied customers, and we are considering a class action lawsuit against API/X-treme Scooters.

Tamara
Santa Fe, New Mexico
U.S.A.