Complaint Review: Alpha Technologies

I was recently scammed by yoursitetechsupport.com (also known as alphatechnologiesgroup.com).

They sent me an email saying there were "urgent" changes needing to be made to my website to "ensure the algorithms were updated". Below is the email they sent out (looks like a template they sent to everyone).

From: kirk@yoursitetechsupport.com

Search Engine Update Requirements

Our team here has tried to reach out to you several times on behalf of your website www.********.com. It's urgent to get an appointment scheduled to ensure the algorithms are updated on your website. These changes need to be done in a timely fashion otherwise it affects how your website is being viewed. Please give me a call at 425-318-1365

Regards,

Kirk Thompson
Tech Department
425-318-1365

Just starting my first website I didn't know or understand what this meant, its the scam of the century.

These guys reach out to new website owners and promise to rank their website at the top of Google and other search engines. They promised this will drive traffic and bring customers to my website which would drive sales. This was nothing but a lie. 

After spending near $10k with them I saw nothing after many months. They continued to make promises and insisted that I need to spend more money with them.

At this point, I started to do some research. I first noticed that the domain they were sending emails from (yoursitetechsupport.com) wasn't even active, it just goes to a GoDaddy landing page.

I did some more research and saw they are associated with a very shady company in the Seattle area (Renton, WA specifically) called Alpha Tech. 

Also known as:
Alpha Technologies
Alpha Technologies LLC
Alpha Technologies Group
Alpha Tech Group
Alphatech
Yoursite Tech Support
The Tech Department
Website Support

I found a link to their BBB, doesn't look good at all: https://www.bbb.org/us/wa/renton/profile/web-design/alpha-technologies-1296-22802377/complaints

URL: https://www.alphatechnologiesgroup.com/

Phone Number on Website: (425) 708-8321

Physical Address: 4004 Ne 4th Street Renton, WA 98056-4102

Mailing address: 707 S Grandy Way Suite 600 Renton, WA 98057-3227 (Regus Executive Suite)

Washington State UBI #603-412-048

Business Management

Mr. Erik James Riley, Member / Principal

Ms. Khrystle Riley, Operations Manager

I have tried several times to get my money back but have been unsuccessful. I'm in the process of disputing charges with my bank at this current time.

If you feel you have been wronged by this company, below is Erik's personal contact info:

Phone: 206-631-0548
Phone: 509-205-1667

Email: kg_the_kid_3@hotmail.com
Email: ej_riley_15@hotmail.com
Email: eriley12@aol.com
Email: erikjamesr@hotmail.com

You will also notice his Facebook page that links with his email (kg_the_kid_3@hotmail.com) is a total scam account: https://www.facebook.com/marika.laranzana

I should have done much more research before spending money with this company.

My advice to anyone reading this, stay away from Alpha Technologies and any company associated with it. If you've spent money with them and didn't receive the services you were promised to reach out to your credit card company or bank and file a complaint. 

Let not let companies like Alpha Tech take advantage of anyone trying to make an extra buck online. Do your research!

!!!DO NOT SPEND MONEY WITH ALPHA TECHNOLOGIES OR ERIK JAMES RILEY!!!