Complaint Review: Alterra Pest Control

Let me get started on how horrible these services are.  The people who answer the phones are unsympathetic and unmoving.  I answered to Ty who was uncompromising saying, "That's that." I was complaining that they showed up at my house to exterminate without calling or contacting me if it was okay.  The manager Gerardo agreed they needed to work on how they contacted their clients.  I said OK, I wanted to cancel my services.  They were $99/quarter this year and he offered me a deal of $59/quarter instead.  OKAY.... So how did you go from $99/quarter to $59/quarter?  Why didn't you charge me this originally?  The cancellation fee is $160, and just so you get the idea I only had 2 quarters left.  

These people are liars and crooks! I'm going to get my lawyer involved in this because this whole system is disorganized and they charged my account without any services & broke their word. Please safe yourself the headache and don't sign up with these people. First off, THEY CANCELLED MY ACCOUNT WITHOUT MY CONSENT & NEVER SHOWED UP AT MY HOUSE AKA I paid $160 for NO REASON without a signature! They claimed they came to my home without a call/notice and charged my card. They don't VERIFY a day with you, they just come and charge your account. Guess what? Originally I was paying around $99 a month, when I complained to the manager Gerardo he said he would bump my payment down to $59 a quarter/yr. I said OK, sure. But.... why weren't you charging that originally? At this point I didn't want to cancel my membership, but wow am i disappointed that these people charged my card for the cancellation fee and cancelled my account when I agreed to keep it for $59 a quarter/yr. Please find yourself another pest control company and save yourself the headache.