Complaint Review: Altovis-Berkeley Premium Nutraceuticals

I saw the commercial on TV and it advertised "FREE 28 day supply". I ordered on-line giving my credit card information requested for the shipping and handling fee.

Promptly 22 days later, I recieved two 28 day supplies of the product. I was puzzled as I had no recollection of signing up for any further deliveries.

I immediately went on line to cancel and there was no place on the site that I could find to do this. Back and forth through all the windows to no avail. I finally called customer service.

She cancelled further shipment and stated I had signed up for the auto delivery when I asked for the free sample. She also stated that although I would not receive any more altovis, I was obligated to pay for the shipment already sent!

Average wait time is greater than 6 minutes and I finally hung up after 10.

Susan
North Branford, Connecticut
U.S.A.