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  • Report:  #1372343

Complaint Review: Alucia Skin Care

Alucia Skin Care Lumella Deceptive purchase practices California Internet

  • Reported By:
    k — Westfield Massachusetts USA
  • Submitted:
    Wed, May 10, 2017
  • Updated:
    Wed, May 10, 2017

When I purchased the trial product for $4.95- no where did I see any fine print that unless I returned the unopened product within 14 days - I would be charged the full price of close to $200.00.  Once I clicked on the trial button it immediately brought me to the credit card page.   Also when I received the product - there was no information contained with the shipment with any return instruction what so ever.  It's as if they try purposefully not to provide you with all the information needed.  I would have never agreed to purchase under such an agreement.  This link came to me through facebook.  When I called to cancel the product after trying for 30 days - I was told I was too late as I only had 14 days and unless I could return the product unopened - there was nothing I could do.  After disconnecting with Customer Service - I immediately did some research and found numerous complaints surrounding the same issue.   Someone needs to put a stop to this.   I'm not sure if I can dispute the charge with my credit card company as I did not purchase the product in my home state.  But they will be my next call.  I plan to post in as many sites as I can find to point out these deceptive practices so others will not be lured in.    

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