Always Green Grass ARTIFICIAL GRASS SCAM, DEFECTIVE PRODUCT AND DONT CARE ABOUT SERVICE JUST SELLING Chino California
Defective Artificial Grass. Paid $25k+ and company has been telling me they would replace for 8 months and now just giving me the run around!
Complaint Description: FRONT YARD: Artificial grass has very visible ugly lines on a big portion which Always Green Grass has been trying to fix it since day of
install with no success.
They said those lines should go away instead they got worst. So I finally decided this problem was not gonna fix itself. I called the company sometime March'07.
They came a couple of weeks later and tried fix it again with a power brush, the same thing they tried to do last year at install. Sure enough it did not work so the person that came named David said that they would need the bigger power brush that they had at the warehouse so I said ok that might actually do.
Well they made me wait 4 months from April'07 to July'07 for this so called bigger power brush brushed. They kept telling me that it was broken and needed a part from Germany and it would take awhile, so I patiently waited.
Well after all that waiting, it did not work. Then I was told this would have to be replaced. Well I was speaking with a Jason Rogers the project manager who told me he would come look at it so we could sit down and figure out what new my choices of grass since they don't manufacture mine anymore but made me wait on five different occasion and never showed.
Then I hear from the office where I was told by a lady named Tuesday that Harry Jackson, their warranty personnel would come to look at the problem.
Harry took July to Sept and came up with no solution and just kept making telling me that they dont make that grass anymore so maybe I might want to upgrade to the newer versions. Like I would pay then to fix their problem! Well now Harry is no longer a part of the company.
Atleast this was what I was told, which makes me wonder what is going on behind closed doors, and if maybe this establishment is about to go out of business.
BACKYARD: Putting green still needs infill and needs to be properly nailed into the ground, also some damages caused by one of their workers still needs repair
and putting hole not properly glued.
Jason Rogers finally showed Nov.1st and he looked at all the problems and said that they would definitely take care of me asap since he was now a partner of the company.
Then said that he would have his new project manager Tuesday call me the very next day to set up the order for the new grass, which didn't happen again! I called Nov.5th and spoke with Tuesday, she said that Jason Rogers never mentioned it to her, so I told her that I was so sick and tired of them giving me the run around and that she had better call me by Nov.7th with the finished order or else!
Well she never called, I even gave her till the 9th which was the day I called yet again to get an update......guess what? Nothing! When I called I asked for her and said "WERE YOU ABLE TO FINALLY PLACE THE ORDER?" she replied, "NO I WAS TOO BUSY FOR THAT!" I was too upset to get mad and all I could say was "THANK YOU!" and get this, she said "YOU"RE WELCOME!" then she hung up like who cares!
Applebys
temecula, California
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
6 Updates & Rebuttals
Cami Gomez
Chino,California,
U.S.A.
Always Green Owner
#7REBUTTAL Owner of company
Mon, July 27, 2009
ALWAYS GREEN CREDITABILITY/REPUTATION IS STILL IN TACT...........I Cami Gomez, owner of Always Green had a dream 7 years ago to be a successful women business owner like so many others in a thriving economy. As I built my company, I was faced with bringing on more partners to maintain sustainable growth. Unfortunately, having to put my trust in my partners company decisions is what caused former customers to have an experience that was beyond my control at the time.
What I have learned over my years in business is; not everyone has the same BUSINESS ETHICS as I have. I have taken FULL responsibility for the choices I have made in my professional career. I realize now, that this DREAM is mine and I must work it Solely. There are 100's (hundreds) of extremely satisfied customers that continue to refer my company to this day.
We live in a society that takes advantage of others and causes great harm to THE AMERICAN DREAM. I can only speak from experience due to the fact it has happened to me personally.
I can proudly say I am in the process of dissolving my present and final partnership. I am planning on running things as my original dreams intended, ON MY OWN!
We need to pull together more than ever in these TOUGH ECONOMIC TIMES.
Turf Veteran
Temecula,California,
U.S.A.
One Bad Apple
#7Consumer Suggestion
Wed, January 16, 2008
Hello, I am the owner of Temecula Based Turf company and have been in the industry for approx. 9 years. I have seen just about everything in this industry and have see many, many companies try to pull the same stuff. I have seen the companies that do not operate under a code of ethics come and go. I am not making a judgement on this particular company, just stating a truth from my experience as one of the guys who try do the right thing. From this motivation, I am willing to do what at can to help your situation. This help may range from just another professional opinion, to trying to complete or repair the project from where it stands. I am not looking to kick a dog while he is down considering you have already paid $26k for the work performed. My hope is that I can help in some way to get you through the nightmare. If I can be of any service, please contact me at (((email redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Turf Solutions
Upland,California,
U.S.A.
Good information for this consumer
#7Consumer Comment
Wed, January 16, 2008
We have worked with Always Green in the past and have seen the many shell games played on comsumers by them. Cami Gomez and Harry Jackson are part of the manufactering of this product. They act as the manufacturer and use Always Green as a distributor. Much of their early product was cheap chinese made goods, that they alone carry the role of manufacturer on. There are no guarantees on foreign made products. Once you purchase them off the dock, there yours. The broom parts are sold of the 15 fwy, not Germany, at Tru-Power products. If these products were truly manufactured in the USA, they would have been shipped and installed within 4 weeks. Most US manufacturers even compensate for labor costs when defective products are sent from there factories. Typically, these types of delays are because the installer had defective turf, and tried to pass it off without the consumers knowledge. The #1 best course of action is to contact the California Contractors Licence Board and file a complaint. I assure you it will be resolved VERY quickly! They do a great job of scarying the crap out of contracters who play these games.
Tues928
Redlands,California,
U.S.A.
I am sorry
#7UPDATE EX-employee responds
Tue, January 08, 2008
I strated there long after this job was installed and when it 1st came to me I really did not know what was going on. Once I did know some of the situation, I did the best I could do for the client (without putting my job at risk) but I had too do what my boss told me to do. I no longer work there and I am sorry for the actions I did as an employee, my hands where tied. As a consumer I do feel bad for the way he was treated.
Applebys
temecula,California,
U.S.A.
...
#7Author of original report
Wed, December 26, 2007
TO HICKTOWNMOMMY (Here are the real facts so dont be fooled)mine are in CAPS
I have heard about this installation throughout its history. I am not directly related to the install and therefore cannot change anything for the customer, but I thought others would like to know the inside scoop...HOW CONVENIENT!
The first complaint is that their were stripes in the turf. I'm sure that Always Green hoped this was something that would in fact disappear. It didn't. So they tried to help with some of the tools they have. One tool was broken and rather than make excuses, the owner let the client know that there would be a wait. He was trying to keep the client in the loop. Many people like to be advised as to why they must wait for something....OH I WAS ADVISED ALRIGHT! IT TOOK THIS COMPANY A COUPLE MONTHS JUST TO COME LOOK AT THE PROBLEM. THEN THEY SAID THEY NEEDED A MONTH TO FIX THE MOTOR BRUSH THAT WOULD FIX THE PROBLEM, WELL I GAVE THEM A MONTH AND HALF BEFORE I STARTED CALLING THEM AGAIN CAUSE THEY DONT LIKE TO GIVE THEIR CUSTOMERS AN UPDATE. GUESS WHAT? IT TOOK ANOTHER TWO AND A HALF MONTHS OF CALLING WEEKLY TO GET THEM TO SHOW!
Then the tool didn't work to get rid of the stripes. OK. Rather than say 'too bad,' Always Green said that they would need to pull it out and reinstall it with new turf...and of course they did not expect any additional payment because it was a product defect. This sounds like a fair answer. The fact that Jason Rogers let the client in on the information about the manufacturers lack of support is inconsequential. He didn't make it as an excuse, but again, was trying to keep the client informed. Legally speaking, Always Green was responsible for the installation and the fact that the grass was defective should be covered by the manufacturer. Because Always Green is a company that prides itself on service, they did not tell the owner that it was a manufacturing problem and that Always Green was finished with their part of the job. They continued to work with the client to try to solve the problem... YEAH IT DID NOT WORK! THANK GOODNESS THEY DID NOT REQUEST EXTRA MONEY CAUSE THAT WOULD JUST SOUND PLAIN RIDICULOUS, AFTER ALL I ALREADY PAID $26K. AND THIS GRASS WAS DAMAGED BY THEM PUTTING IT ON A PICKUP TRUCK AT MY HOME BEFORE INSTALL, IT WAS BENT AND LAID ON A FLAT BAR THAT IS WHY THERE ARE LINES SO THATS WHY THE MANUFACTURER IS GIVING THEM A HARD TIME CAUSE ITS NOT REALLY A DEFECT, THEY RUINED THEIR OWN PRODUCT BEFORE THEY EVEN INSTALLED IT.
The fact that the turf that was installed initially is not manufactured anymore is not Always Green's fault. They just needed the client to choose something else. They didn't tell the client that they wouldn't reinstall (even though the manufacturer should be the one doing it as it was not a problem of installation).. AGAIN BECAUSE THEY ARE TRYING TO GET THEIR OWN COSTLY MISTAKE DONE FOR FREE. THEY KNOW THEY MESSED UP, JUST GO TO BBB THEY ADMITTED IT! OH BY THE WAY, ITS BEEN OVER A YEAR!
As for Harry Jackson, his leaving the company was something in the works for quite awhile. Companies merge and divide regularly. The client just happened to be working with Always Green when it happened. Big deal.. ANOTHER DELAY TACTIC, AGAIN CONVENIENT!
The putting green sounds to me like it needs attention from Always Green staff. If it is an installation fault, they should be able to handle it. I know that there have been problems with some of the original putting green products, but again, I know that Always Green will work on this until they have done what they were hired to do. THE QUESTION IS NOT WETHER THEY CAN OR CANNOT, ITS WHAT THE HECK IS TAKING SO LONG! AND IM SURE THEY WILL DO IT, JUST AT THEIR OWN PACE!
I agree that the company didn't get back to the client quick enough. The office staff was at fault for this. This is a problem that the company has tried to improve. TRIED??!! YOU GOTTA BE KIDDING!
There are always going to be people who think that they got screwed. Did this install go perfectly? No. But the problem here is that the client is so angry about how challenging this install has been, he fails to recognize that Always Green has been there every step of the way addressing his concerns and trying to resolve them. Will this client ever be happy? Probably not. Will Jason Rogers go to sleep at night knowing that he did all that he could to make this job turn out right? Yes. I am certain of that... FOR YOUR INFORMATION, UNTIL I GET $26K WORTH OF PRODUCTS AND SERVICES, IM SCREWED! AND ANGER?! IT HAS NOTHING TO DO WITH IT. I HAVE BEEN MOST PATIENT AND REASONABLE THROUGHOUT THIS! THE ONLY CHALLENGE IN THIS INSTALL IS THE LACK OF ORGANIZATION AND EFFORT BY ALWAYS GREEN, SO PLEASE DONT SAY OTHERWISE CAUSE ITS BEEN OVER A YEAR SINCE MY INSTALL DATE WHICH SPEAKS FOR ITSELF. ME, IM ALWAYS HAPPY, LIFE IS WONDERFUL! IM SURE JASON ROGERS SLEEPS JUST FINE BUT NEWS FLASH!!!, THE JOB WAS NOT DONE RIGHT!
SO TO HICKTOWNMOMMY, YOU ARE PROBABLY TELLING THE TRUTH THAT YOU ARE NOT A PART OF THIS BUT JUST HEARD ABOUT, WELL WHOEVER YOU HEARD IT FROM TOLD YOU WHAT YOU WANTED TO HEAR! AND IF IT TURNS OUT THAT YOU REALLY WORK WITH THEM, SHAME ON YOU! JUST BECAUSE YOU WROTE THAT REBUTTAL DOES NOT CHANGE THE FACT I HAVE NOT BEEN TAKEN CARED OF FOR OVER A YEAR. AS A CLIENT ALTHOUGH I REALLY FEEL LIKE(oh! its that guy again!), BUT SINCE THATS WHAT YOU KEEP CALLING ME, TELL YOUR CONNECTIONS AT ALWAYS GREEN TO GET THEIR HEAD ON STRAIGHT AND STOP MAKING EXCUSES INCLUDING THIRD PARTY KINDS! AGAIN, DID I MENTION TWENTY SIX THOUSAND DOLLARS?????????!!!!!!!!!!! Merry Christmas to you too!
Hicktownmommy
Upland,California,
U.S.A.
Frustrated All the Way Around
#7UPDATE Employee
Mon, December 24, 2007
I have heard about this installation throughout its history. I am not directly related to the install and therefore cannot change anything for the customer, but I thought others would like to know the inside scoop.
The first complaint is that their were stripes in the turf. I'm sure that Always Green hoped this was something that would in fact disappear. It didn't. So they tried to help with some of the tools they have. One tool was broken and rather than make excuses, the owner let the client know that there would be a wait. He was trying to keep the client in the loop. Many people like to be advised as to why they must wait for something.
Then the tool didn't work to get rid of the stripes. OK. Rather than say "too bad," Always Green said that they would need to pull it out and reinstall it with new turf...and of course they did not expect any additional payment because it was a product defect. This sounds like a fair answer. The fact that Jason Rogers let the client in on the information about the manufacturers lack of support is inconsequential. He didn't make it as an excuse, but again, was trying to keep the client informed. Legally speaking, Always Green was responsible for the installation and the fact that the grass was defective should be covered by the manufacturer. Because Always Green is a company that prides itself on service, they did not tell the owner that it was a manufacturing problem and that Always Green was finished with their part of the job. They continued to work with the client to try to solve the problem.
The fact that the turf that was installed initially is not manufactured anymore is not Always Green's fault. They just needed the client to choose something else. They didn't tell the client that they wouldn't reinstall (even though the manufacturer should be the one doing it as it was not a problem of installation).
As for Harry Jackson, his leaving the company was something in the works for quite awhile. Companies merge and divide regularly. The client just happened to be working with Always Green when it happened. Big deal.
The putting green sounds to me like it needs attention from Always Green staff. If it is an installation fault, they should be able to handle it. I know that there have been problems with some of the original putting green products, but again, I know that Always Green will work on this until they have done what they were hired to do.
I agree that the company didn't get back to the client quick enough. The office staff was at fault for this. This is a problem that the company has tried to improve.
There are always going to be people who think that they got screwed. Did this install go perfectly? No. But the problem here is that the client is so angry about how challenging this install has been, he fails to recognize that Always Green has been there every step of the way addressing his concerns and trying to resolve them. Will this client ever be happy? Probably not. Will Jason Rogers go to sleep at night knowing that he did all that he could to make this job turn out right? Yes. I am certain of that.