Complaint Review: Alyon Technologies

Yes, it's that time to get the receipt for the certified letter to Alyon. And yes, like someone else mentioned, both names (printed and signature) were a stamp. Though, I had to looking for the signature, fresh ink made it look almost real!

Well, Saturday my "dream come true" came. We got our phone bill with 10 calls to Union City, NJ. And one 19 minute call to Gui Bissau. Yeppers, over $107 to Africa and $10 to NJ.



My dad said our phone company told him they would clear charges that we didn't make, and to call when we received the bill. Well, my mom called them just now, and we're getting another catch-22/waiting game. Phone company said they have to investigate, and to call AT&T (who 'hosted' the international call). AT&T said they can't look into it/give information until our phone company submits something to them. A definate hurry-up-and-wait situation!



We're also going to make a photocopy of the bill and send it along to the caseworker at the Attorney General's Office. Just to keep our bases covered.

Kelly,



I can't say that I would specifically advise you to do what I did with respect to possible future bills from Alyon, but here is what I chose to do. I sent a Alyon a notice stating that my bill was invalid and that I was going to charge Alyon a $300 per item "disposal fee" to get rid of any future bill that was sent to my residence. I have posted my letter as an update to my original rip off report (which was filed on Jan 8 out of Pittsburgh, PA).



Two things to keep in mind: (1) I don't really expect Alyon to take this seriously, and I don't think I would ever try to enforce it (assuming I even could), but it made me feel pretty darn good to mail it out; (2) If you read my report, you will find that I believe that I never actually downloaded the dialer software and that I received a bill because of the faulty reverse look-up technology used by Alyon.



All in all, it appears that you are taking all the appropriate steps and I don't think that, at this point, it would make a whole lot of difference whether you accepted the bill or simply forwarded a copy on to the AG. However, you may want to continue to dispute separately each new bill as it arrives. Or perhaps send a blank letter disputing all past and future bills, whatever the charge.

Last night, after unhooking the modem, I started up the computer and took the liberty of deleting the iedisco.exe and the d**n minidialer. Of course, my computer was still acting up, but I am hoping it just needs a good defrag.



Tried calling the phone company, but I got home too late to call. My dad (yes, I live with my parents) said he'd call today to alert our phone company about the "censored".



Also, am still waiting for the return of the receipt of the certified mail. A couple more days on that end, I suspect.



But when I talked this over (about the minidialer) with my mom, she thinks she may have used the internet to check her email from home and possibly had the d**n dialer connect instead. But naturally, she couldn't quite remember. So we're waiting to see if we get ANOTHER bill from Alyon.



But here is where I have another question...I quess. If we do get another bill (not correspondence) from A-lyin, are we supposed to accept it and just forward it to our AG. Or are we to refuse to accept the bill. My mother and I disagree on this part. I say we forward it, and she doesn't think we should accept it. Any suggestions?

For now is the time in which we all scream in frustration. Waiting for responces, waiting for mail to reach places, and waiting to get iedisco.exe's claws from my computer and delete that d@mn mini-dialer from the hard drive.



Waiting, waiting, waiting. I just started and now I wait.



Office of the Attorney General, notified.

FTC, registered the complaint yesterday.

Certified letter for disputing charges, on its way.

Getting in touch with the phone company to alert them, doing after work.



Am I missing something, or is all that I can do now is wait?

In looking further I've notice a few consistent facts, at least, consistent with the bill sent to us.



Like, 31 minutes of connection time. The charging AND slight credit of the 'use' time.



But I don't know why, on our first bill, someone else's name and address were on the bill as well. On the very top, I don't know if they are a victim too, or what. The person assigned to this case was suprised at that information as well.



I've also warned several people in my office, so word is going to definately get around before more people (hopefully) get taken for a ride. I just hope I can figure out how to get this crap off my system before re-attatch to the Internet.



Again I have to give thanks to this site and ones like it. For now I have a base understanding of why...but more importantly...I now know HOW I can go about and at least try to keep this from happening again.



My next step now is to connect to the FTC and register my complaint there. One person alone doesn't think they can change the future; but, when that one person connects with one more, and one more, what can't be done.



Let's raise the flag as a group united in the cause of shutting down @$$-monkeys who are trying to get rich out of the pockets of the honest working people.