Complaint Review: Alyon Technologies

I just found this news story someone might have already been posted it.

WTVC 9 Chattanooga, TN

Internet Sex Provider

Story by CALVIN Sneed on Tue, Feb 18th 2003 (6:27 PM)

Brian Green thought he'd taken the necessary precautions to keep what he considers objectionable material out of his nine-year-old son's computer. But he CALLED CALVIN, when one program decided to infiltrate the computer ANYWAY.

Mr. Green's computer has a security setting for children.
Last month, he noticed an icon he'd never seen before. It was labeled "Your Internet Sex Provider."

At first, Mr. Green thought his son had been trying to access something he shouldn't, but he remembered the Security Setting was "on".

Mr. Green deleted the icon...a few days later, he discovered the program still in the system, popping an "Internet Sex Provider" icon right back on his system.

A few days later, Alyon Technologies, the billing agent for Internet Sex Provider, sent Mr. Green a bill for 97 dollars.

He says he found out the date and time of the charge was the very time he was trying to delete the program from the computer.
He decided to CALL CALVIN.

The Better Business Bureau says Alyon Technologies has an "unsatisfactory record due to unanswered complaints." Some complaints had been resolved, but others the company did not respond to.

(Notice they call Stephane Touboul "Ms.")

In Mr. Green's case, Stephane Touboul with the company sent us an email, saying, "Her records show two connections from Mr. Green's house, indicating the computer user deliberately initiated the service, therefore he owes the 97 dollars."

Ms. Touboul says "the charges incurred and billed to Mr. Green were done so from his home and initiated at his location, not from an outside source."

About his security system, she says "Mr. Green should be addressing his issue with the software manufacturer that sold him a defective system."

Mr. Green says his son is only nine years old, and only knows if something objectionable comes across the computer screen, he is to avoid it entirely by getting it off the screen. THAT may have caused the problem.

MICROSOFT Technician Rick Rous says, "It's possible the Internet sex program got into the computer when anything inside its pop-up window was clicked...even 'no, I don't want it,' or 'cancel,' or 'thanks, but no thanks'."

He says the only way you can get it deleted is to move it to another folder or document that has a different name, and then delete it that way.

Lo and behold, when we took that advice on Mr. Green's computer and sent "Internet Sex Provider" to a document folder...deleting the folder sent the program to the recycle bin, and Mr. Green breathed one welcome word after the recycle bin was emptied.
"Gone."

He says hopefully, it will stay gone, but Mr. Rous says some Internet sex programs are designed to attach themselves to other programs you use all the time on your computer. After accessing those needed programs a certain number of times, Mr. Green may find himself deleting "Internet Sex Provider" once again.

Mr. Green has contacted an attorney about the 97-dollar bill. He's glad he CALLED CALVIN.

So how do you keep something like that from getting IN your computer in the first place?

Mr. Rous says, "First of all DO NOT click ANYTHING inside the pop-up window...NOT 'no, I don't want it,' 'cancel,' 'thanks, but no thanks,' or 'even X-ing out of it'."

HE says hit the "alt" key and the "F-4" key at the same time.. that tells your computer to get rid of the window WITHOUT touching that window.

Every computer user, both children and adult, should always be aware that "alt" and "F-4" will close a pop-up window without touching the window.

Until they come up with ways around it, that should prevent unwanted material from invading your computer.

You can read the news story at the following web site:

http://www.newschannel9.com/vnews//1045610868/?keywords=Alyon:Technologies

Thank you, Rip-Off Report.

PLEASE don't forget them as they are fighting Alyon Technologies lawsuit.

D
Longville, Louisiana
U.S.A.

Click here to read other Rip Off Reports on Alyon Technologies