Complaint Review: Amazing Pet Expositions LLC

On December 2, 2016, my nonprofit organization, Perpetual Care paid Amazing Pet Expos $700 to be an exhibitor at the Amazing Pet Expo Tampa event on April 1st and 2nd, 2017.  In March, 2017, they cancelled the event explaining that they mixed up the event location and somehow did not get it booked correctly.  They said that they would re-schedule the event for the fall, but never re-scheduled it so I contacted them to send me a refund.  I never heard back from them.  I contacted them again recently, on Friday, March 16, 2018 asking for a refund and Sheila Rilenge replied and said she would contact me Monday to resolve it.  I never heard from her, so I emailed again on March 26, 2018 saying that I would take further action if not resolved.  On Wednesday, March 28, 2018, I received an email from Willima Rilenge offering to contact me to resolve it and I told him I was available any time on Thursday, March 29th or Friday, March 30th.  I have not heard back from him either and it is now April 1, 2018.  One year after the original event date and 16 months after my initial payment to them for the event.  This is a small nonprofit animal rescue organization and we cannot afford to pay $700 and not receive services.  Our mission is to educate and assist the public with information about estate planning for their pets.  We rescue and re-home pets left behind when people pass away or enter a nursing facility.  These are donor funds they are refusing to refund.