Complaint Review: Amazing Rides LLC Melrose Park IL

I used this organization through a broker I have used for several years.  Their job was to pick up a vehicle at an dealership and transfer it to my dealership.

When the driver arrived at the dealership I have dealt with for 15 years, he accepted the books and keys for the vehicle to be transported.   He loaded the vehicle on his carrier and hit the road.  He did not have anybody sign any paperwork. 

When he arrived at my dealership the next day he unloaded the vehicle and brought the books and keys to the office and left.  My manager went out the inspect the vehicle and found damage to the rear bumper.  It looked as though the bumper of another vehicle had been rubbing against my vehicle. 

My manager caught the driver before he left so he could get the driver to inspect the vehicle and get a BOL to notate the damage on.   The driver did have a BOL and the notations were made.

I repaired the vehicle and delivered the car to my customer.  I sent a copy of the Repair Order to Amazing Rides for payment.  They said since the BOL was signed and the car accepted they are not responsible to pay, and to have a nice day.   Which is rediculous.  The reason to have a BOL is to notate issues and assign fault of damage.   I had to take the car in because it was a sold unit, I did not have the option to refuse it.  

The dealer that I got the vehicle from would have called me if their were any damage issues on the vehicle, he would not have let it be shipped with damage.

These people are refusing to pay damages and it takes several days to get any response from them.   And the responses are ludicrus.   I am on a mission to tell everybody I know to avoid using Amazing Rides LLC.