Amazon amazon Amazon refuses refund of CC charges when they can see item was misaddressed by seller Internet
I purchased an item from an Amazon Marketplace merchant (ANTOnline) who failed to properly address the shipment, resulting in it being sent back to the shipper by UPS.
All of this was visible in the UPS tracking.
Merchant refused to ship a replacement or issue a credit until the item arrives back with them. They've said they're canceling the order, in effect.
In spite of this, Amazon wants to wait until the end of the "delivery window" (two weeks after the order) to issue a credit to my MasterCard. I guess they want the "float" for their trouble.
No amount of repeated demands to Amazon worked.
I've been forced to enter a dispute and a charge-back from MasterCard to get a timely refund.
1 Updates & Rebuttals
Anonymous
Doylestown,Pennsylvania,
U.S.A.
Refund - after much effort
#2Author of original report
Tue, December 29, 2009
Amazon finally agreed to refund the charge, but not until after a half-dozen email exchanges, including people repeating the same script having obviously not read the order history.
This didn't happen until I filed the RipoffReport.com report, turned off auto-renewal of my Amazon prime, replaced the item with another from a non-Amazon vendor, filed a BBB report, AND called asking for the person given as the contact name by the Seattle BBB,
and initiated a dispute with the CC company.
That someone should have to go through all of this just to get Amazon to do what is so obviously the right thing (i.e., no merchandise, no charge) in the first place justifies this report remaining for all time.
Amazon ignores the fact that, since the place the CC charge, they are contractually responsible to see to it that they or their subcontractor deliver the goods or process a refund as soon as it becomes clear that they will not.
Perhaps it will help someone else get a higher dollar value around people at Amazon who hide behind "policies" and "procedures" while missing the point that they're holding onto money to which they are not entitled.