Complaint Review: Amazon

I ordered a Roto shock mount rack case from Amazon costing $725.00 on Amazon.com which is covered by the Amazon A-Z Guarantee. The case arrived damaged, could not be repaired. AXON, (3d party seller) customer service sent me an email assuring me that I would receive a return shipping label and a refund promptly and I filed a claim with Amazon.

After several calls to Amazon & Axon were unreturned I called Amazon and Amazon customer service sent me a return shipping label going back to AXON. AXON refused to accept delivery and sent it back to me.

Two weeks have passed since I filed my claim. AMAZON and AXON have gone out of their way to avoid responsibility for this defective delivery and authorized return, refusing to accept the return goods, re-sending the pkg. back to me and refusal to refund the $724.00 due me.

I received an email requesting we release the claim and close the return out with Amazon. No refund has been forthcoming from Amazon or AXON. I paid by bank debit card so please take care and avoid using a debit card on Amazon as you have no recourse to a refund from your bank as you would have with a credit card.