Complaint Review: Amazon

Att Mr Raghavender:

You have yourself written me and told me that Amazon owes me $34.75 in Promotional Credits. You have instructed me via several e-mails as to what to do and how to do it-as to allow redemption of these credits. But- Sir- no one knows of these credits besides you and I. So no item I attempt to buy-will allow these credits to be applied to.

Next I also have $76 in promotional Credits for Music/Books/Videos- and once again - the only way I can redeem them is to buy something. Yet when I attempt to do so- as you have told me in e-mail format several times- nothing ever applies- and I wind up right back to where I started from.

I have squandered over 5 hours writing you e-mails- I work in Government- and if you take my hourly rate multiply it by 5= then add the $34.75 and add the $76.00 you folks now owe me $283.00-for all this energy to obtain something that is rightfully mine in the first place. Your own e-mail attests the $34.75- the Amazon promotional page attests the $76.00 owed- and the remainder is the hourly rate for the time that I write you- you tell me what to do- it fails to work- I write you back- you write me back again and we go round and round.

In fact I have copies of e-mails that show as 1 representative states 1 thing today-another writes the entirely opposite about the same matter tomorrow-dismissing-what the 1st person wrote and gave their word on.

In closing Sir- I have reached out to you and yours-now over 10 seperate occassions- all to no avail. It's like a shell gave- where I have to find the pea under the shell. But Sir- since no one knows about the pea besides you and I- I can't obtain compensation here-nor in Prime- and I am not going to lose $34.75 plus $76.00- without challangeing your firm. I have all the above in black and white and can show and detail my claims if necessary.

I have attempted to be civil- but Sir if the shoe where on the other foot- you would be livid by now. It is the Principle- what is owed should be compensated not ignored.

Amazon over the last 7 years has made a very pretty penny of me- I think your firm is great. But in this matter- you folks have dropped the ball- and are clueless to what is going on. Your Customer Service people- who always cared and always resolved issues- have now been farmed out to 3rd world countries- that are polite- but fail to comprehand the matter in it's entirety- and fail to act accordingly-as do you.

Please look over my e-mails and the facts are there in Black/White- just give me what is mine-Please.