Complaint Review: Amazon.com

    Amazon.com is generally OK for ordering merchandise, but not for getting advertising credits redeemed when some type of promotion is being made. I currently have 2 commercial websites at Inmotion Hosting. At the APM login is a list of promotions, usually to advertise your website or products thru a search engine, a social network, or otherwise. I had no problems getting Facebook or Bing to honor their promotions. Amazon.com was completely different matter.

    Amazon.com was extremely uncooperative. No one there was willing to tell me how to set up the advertising and get the $75 advertising credit redeemed. Multiple emails were not replied to. When contacting someone by phone at Amazon.com I got endless runarounds. Invaraibly I was told that someone else at Amazon would have to handle the problem. In other cases, I was told I wasn't supposed to get the benefit.

    Amazon.com has absolutely no right to promise $75 in free adverting clicks and refuse to honor the promotion which is exactly what they did. No business has any right to flsely offer benefits they do not intend to honor. I even sent the company screenshots of what was promoted at the Inmotion AMP login screen and they still refused to honor the promised benefit.