Complaint Review: Amazon.com

Amazon sent me an email stating that they have decided to block my account for reasons unknown. When I tried to find out they would not tell me only that 'I' needed to tell them what I did wrong and how I will fix it.
On The 14th of July 2008 they blocked my account and they also withdrew a subscription fee ( for the upcoming month) from my bank. They have refused to refund my subscription fee, stating that it is no longer something they will discuss with me. It's theirs and I can not have it back.
On July 8, 2008 a refund was made from my account erroneously to one of my buyers when I discussed getting my funds back from Amazon they refused to help and that's why they closed my account.
What I would like is for someone in Amazon's upper management to do some weeding out of the middle people and get their affairs in order. One cs doesn't have a clue what the other is doing and in my case it cost me, my store and quite a bit of money.
Amazon takes enormous commissions charge little if any shipping from the customers and then when they're though they toss you out the door.

Margaret
merritt island, Florida
U.S.A.