Complaint Review: Amazon.com

This is my experience with Amazon Gift Certificates and I know for a fact that this has happened to many others. In 2002 I was give a $ 50.00 gift certificate for Christmas.

I wanted to use the money for something I really wanted. I needed a new photo editing software. Micrografx picture publisher was offered on the Web Site of Amazon and I was thrilled to be able to get this and use my gift certificate. 3 months went by and when I finally found a phone number to call about the order I was told that it was not available. After waiting all that time I had to order it from Yahoo sales and received it right away.

Well again I still had a gift certificate that I had to
use and I needed a new sweeper. I order a Bissell and was very thrilled that it did arrive to my house ok. I was very pleased until I turned it on to use it and it caught on fire. It had to be repackaged and returned as defective. Well I still had a gift certificate to use and I was doing genealogy research on Native Americans so I decided to use my gift certificate to order books (How could they miss on this).

The books I wanted came to over 100.00 and when I tried to use my 50.00 gift certificate it had disappeared in my account. Could not find a telephone number this time to call about it so I did send an email and I was told it had expired.

Well I did have another gift certificte of 35.00 sent to me by my brother that was only 2 months old. I ordered a
35.00 book on April 29, 2003 using that gift certificate.
Well guess what, that order has been delayed 3 times and finally cancelled by Amazon. I suppose that they delay orders on gift certificates and send defective products so that they can collect the gift certificate money.

I will tell my brother please no Amazon gift certificates. The book I ordered I could get at my local bookstore and walk out with it the same day.

Bad Business Amazon!!!!!

Peggy
Springfield, Ohio
U.S.A.