Complaint Review: Amazon.com Jeff Bezos

"Jeff, I do hope this message finds you  I have nothing to hide & I'm willing to discuss this matter. It was the only way to perhaps get your attention...

Jeff Bezos CEO of Amazon.com was advertising an unlimited cloud storage service aka Amazon Drive Unlimited Cloud Storage based on a 3 month free trial offer. For only $59.99 a year, you could securely store all of your photos, videos, files.

How could anyone refuse such an irresistableoffer? This is precisely what Jeff Bezos, a reflection of Amazon.com used for their marketing promotion to lure countless unsuspecting, but trustworthy Amazon customers to join or sign up.

. A truly smart unbeatable offer, however when its abused by Jeff Bezos of Amazon.com without considering the lifetime value of their customers. 

Jeff Bezos & amazon.com have emulated greedy Cloud storage companies who used the same bait-n-switch sales tactic, First bait users with unlimited storage and then switch to limited. This bait & switch tactic is clearly demonstrated by the following facts released by Amazon.com

From today, people signing up for Amazon Drive will not be able to select an unlimited cloud storage option. Instead they can choose either 100 GB for $11.99 per year, or 1 TB for $59.99, with up to 30 TB available for an additional $59.99 per TB. (The prior pricing was $11.99 per year for unlimited photos or unlimited everything for $59.99.

Current Amazon Drive customers who have the old unlimited storage plan will keep it through its expiration date. After which, those with auto-renew turned on — and less than 1TB of data stored — will be automatically renewed into the 1TB plan/$60 per year.

While those with auto-renew turned off, or who have more than 1TB stored, will have to visit https://www.amazon.com/clouddrive/managestorage to opt in to one of the new limited storage plans.

Those who don’t take action to switch to a new plan — and who are storing more data than their free storage quota — will find their account in “over-quota status” once their subscription expires, meaning they won’t be able to upload additional files, and can only view, download, and delete content.

Amazon says users in this position will have 180 days to either delete content to bring their total content within the free quota or else sign up for a paid storage plan. After 180 days, the company will delete data automatically to get the account back within quota — starting with the most recent uploads first.

How Jeff Bezos of Amazon.com Can Resolve or Fix This Mistake

The correct way would at least allow Amazon Unlimited Cloud Storage Fans to grandfather what they have uploaded to the amazon.com cloud drive due to investing the required time and effort in putting it there.

Jeff Bezos, however you really should rethink this one...old accounts should be grandfathered. Calculate how much it will cost to do the right thing and then do it. If there are people that abused the unlimited policy, then cancel their accounts with fair warning.

Jeff Bezos, don't let a few bad apples tarnish the brand name you've spent almost two decades to build.

What Amazon.com current policy amounts to is arbitrary & capricious, because you have wasted countless customers valuable resources & time.

Our two choices are either be forced to download the uploads back on to our computer or HDDs and then reupload them elsewhere or lose your data. Or pay the exhorbitant new prices which amounts to extortion or lose your data. This emulates a Donald Trump tactic. Tell them what they want to hear, then fail to deliver.

The bait-and-switch tactic of Jeff Bezos of Amazon.com Offer of unlimited storage, then waiting for countless trusting amazon cloud drive customers to upload all their content, then suddenly change to a limited storage plan only. This scheme appears pre-meditated & unethical.

This sudden change to a limited storage plan re-enforces any consumers doubts about cloud storage and subscription software etc. If there was a 'freeze' option on the uploaded data then this would be different, but expecting to extract multiples times more $$$ from unsuspecting Unlimited Amazon Cloud Drive members is legal robbery just to keep whatever data the customers have previously stored.

Jeff Bezos or Amazon.com please don't respond with:

"Please accept my sincere apologies for the inconvenience caused due to the situation. Your patience and understanding is highly appreciated in this regard. We look forward to seeing you soon. etc etc...

Render action not lip service. Amazon Customers understand it's business, but sometimes businesses need to adapt to situations and instead of making countless Amazon Cloud Drive customers with Unlimited storage plans ANGRY, why not give them something to at least ease the pain?

Letting us keep the plan until our subscription runs out is not the answer & is unreasonable. Giving us options to ease the pain, is the answer or remedy to an unpeasant experience.

Why should Jeff Bezos aka Amazon.com impose their mistake & inconvenience upon Amazon fans? Look for a solution & avoid triggering an unnecessary class action lawsuit.

Jeff Bezos consider treating amazon customers as your own family...