Complaint Review: Amazon.com

I purchased a Liggett & Platt bed  bed on Amazon.com that was advertised with several different listings, all the same bed,  all the same price. I clicked on the Dynasty Mattress Inc. listing from 2727 Workman Mill Rd. City of Industry, Ca. 90601 and ordered and paid for the bed.   When the bed finally  arrived, late, I had no matressess.  When I inquired on why I had no matressess, I was told it didnt come with matresses. They (Dynasty) sent me the listing on that Amazon site that stated at the end of the listing it did not come with matresses. I honestly didnt see that since the beds were pictured with a matress and all the other listsings came with matresses.. that is what makes up a bed, right ? not just a frame.

When I contacted Amazon about my discontent, I had two seperate customer service representatives agree with me and apologize for the confusing and inappropriate listing and gave me three options in writing via email.

1. send the bed back at my expense. Duh!

2. They would give me 30% off the purchase price of $1,888.11.

3. "get the matress locally from any store , do let us know and we'll refund the cost."

I spent 4 hours on Sunday and did just that, bought them locally at a sale price and paid for them, they were special order, non refundable.  

On Monday I advised Amazon that I had performed their recommended action  only to have another customer rep tell me that regardless of what was said and published,  they would now not do that, but it was up to me to work it out with "their 3rd party vendor."  They made a mistake she said.

I contacted Chase customer service, the bank behind the Amazon card and told them my story, they was amazed. She agreed to put the amount of purchase under dispute until a fair settelement could be reached. ( I thought that had already happened the first time , ??)

I now have 2  unusable beds, no matresses and a $739.40 special order for the matresses that should have been shipped  shoved down my throat. Amazon apparently thinks they can disregard  their own customer service policies or any customer service reconcilitions that they have put in writing,  at will. 

It gets better, they sent me a customer  feed back survey asking me how I rated my experience. I told the story and rated it as " awful." They refused to publish the rating in spite of their again published statements  on presenting fair and honest reviews that they do not doctor or prevent.

I spent 3.5 hours on this problem today and was told by yet another customer service rep., that I can return the beds  and they will refund the shipping and handling. Here's the kicker, the amount of freight to be paid to return the heavy bed frames is almost the same amount for the matresses Ii purchased locally at their instruction. ?? HOW STUPID IS THAT ?

HELP !!