Complaint Review: Amazon.com

This letter best explains my situation:

Amazon.com, Inc.
June 15, 2006
Bill Department
PO Box 81226
Seattle, WA 98108-1226

(((ROR redacted name and address for security purposes)))

To Whom It May Concern:

I am writing to make you aware of my dissatisfaction with your website. On May 9th & May 13th of this year I ordered six (6) items from your site. I used the savings account option at your checkout. I bank with KeyBank in New City, New York. My savings account number is; (((ROR redacted acct # for security purposes))) The bank's routing number is (((ROR redacted for security purposes))) Somehow according to your company the charges did not go through. I have more than enough money in my account to cover the total charge of $230.21. I received five (5) letters from Certegy Payment Recover Services, Inc. alleging that I owe $323.21. The extra hundred dollars ($100) is for bounced check fees. I did not use a checking account. Attached please find five (5) PAID RECEIPTS FOR ALL SIX PURCAHSES! This is proof that I paid in full. It is your job and duty to charge me and collect all monies before sending me my items. All I did is go to your sight to buy things. This is something I will never do again. You have no right to treat me like I stole something from you. I followed all your procedures. In the adult world when you make a mistake you pay for it, not the customer who is still, by the way always right. There are plenty of other places to shop online that don't harass people and try to cheat them out of another 44%. This was the single worst shopping experience of my life. Going forward, you should be less sloppy in the way you conduct your day-to-day business. It is impossible to find your phone number or your address on your site. Are you afraid of how many complaints you would get? I had to call the 800 directory for your customer service phone number. Why should I have to go to http://clicheideas.com/amazon.htm to find your phone number and address? Please try treating the rest of your customers with some grace, decency and common courtesy.

Frank k
New City, New York
U.S.A.

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