amazon.com seller central returned money to buyer without having them return the purchased items. Nevada, las vegas
I am a regular joe and desided to use Amazon Seller Central to sell my Bose Wave Radio valued at $600. The slling process worked fine and amazon made sure I do not ship the item before the buyer pays for it. Once he did I shipped the item and I got paid by amazon. So far so good. I thought this is a great way to sell a product.
Well after a month the buyer opened a ticket with amazon claiming the product was defective. I missed an mail from amazon asking me to respond and after 7 days amazon gave the buyer a full refund of the $600 and deducted the money from ym account.
So the buyer got a full refund without returning anything. I got no money and no item. I feel amazon helped stealing my product. I contacted amazon and they told me:
"Your account was debited for this transaction because we did not receive a response to our e-mail that was sent to you"
"You are welcome to contact the buyer directly to make return arrangements for this merchandise. While they are not obligated to return the order"
So the buyer is not obligated to return my item? Does amazon give anybody a refund if you don't return the item first. Aperantly yes if its not amazons money.
this is a bad company with a bad service. They only protect one side, they have no sense for fairness... i feel I got illegaly ripped off!
1 Updates & Rebuttals
John K
Manning,South Carolina,
You said yourself why this happened
#2Consumer Suggestion
Mon, June 30, 2014
In your description, you said that you did not reply to an e-mail.
Amazon asked you for your response to the complaint, and when you did not reply, they assumed you were at fault.
Perhaps their e-mail to you ended up in your spam folder.
SUGGESTIONS to AMAZON: Send two copies of such e-mail in the future, spaced an hour or more apart.
You also asked: "Does amazon give anybody a refund if you don't return the item first?"
Yes, as a matter of fact, they do. In my case, I got headphones that did not work with my phone. When I told them that my cost to send the unit back was almost as much as the refund I would get, they gave me an immediate refund and told me to give the headphones to someone with the correct kind of jack.
John