Amazon.com They closed my account with my account balance still on there and refuse to re open it.
So this has happened twice now to me, where I order a digital item sold by Amazon and they put my order as pending then they close your account and ask for a billing statement with the last 4-digits of your debit card number and mailing address and phone number but my bank does not include the debit card number of even the last 4 digits of the card on their statements so I sent in screenshots of my account page, my customer information page, my debit card page, everything they wanted and they still refuse to open it. Even though I provided them with everything they ask for they still said no.
There customer service people are rude and careless and have no respect and don't care about helping people at all. So I made a brand new account with a brand new e-mail and debit card and again they locked my account with my money on there and said tough S**t and they will not open it.
Has this happened to anyone else out there????? Let's band together and get them to pay for ripping off the consumers and taking advantage of the fact that they are big corp and we are just people!
1 Updates & Rebuttals
Robert
Irvine,California,
United States
The whole story
#2Consumer Comment
Wed, January 01, 2020
What exactly is this "digital item" you are buying?
I've bought items on Amazon for years and have never been asked to provide additional verification of the Debit/Credit card I am using or my address. When you make a purchase with a Debit/Credit card the card is charged when the item is shipped.
So if it is pending there should not have been anything charged. The only reason you would have a "balance" on your account is if you were using Gift Cards, in which case Amazon may have doubts about the validity of the gift cards and wants additional verification of how you got those cards.
Opening an account with different email and debit cards doesn't mean a thing if you are using the same name and address. In fact it makes you look more suspicious in trying to circumvent their original closure.
So there is something you are not telling us here.