Amazon, sellercentral Amazon suspends sellers based on false information Seattle Internet
Amazon - Seller Central is a selling platform for dealers across multinational boundaries. Amazon uses a performance metric rating system to rate sellers performance based on statistics such as (order defect rate, email responses, positive and negative feedback, refunds, A-Z claims, delivery times, etc...) These statistics are computer generated and often contain errors based on incorrect data entered by seller support team, customers, delivery tracking errors by the shipping services used, and otherwise by other disgruntled customers who are often only interested in scamming a dealer and getting a refund of shipping fees by claiming the products defective. The third-party dealers who sell through Amazon face suspensions and with-holding of earnings and often lose products and future sales. The seller performance teams and seller support services who are Amazon employees often refuse to do a thorough investigation and consequently affect the dealer's ratings and suspend their earning and hold their monies unnecesarily. It is relatively common and often causes the dealer financial losses and even to close their business. This in effect could be construed as anti-trust actions in itself. It is also Amazon policy to deny seller's the right to enter into class-action lawsuits against Amazon for damages and losses. How many major fortune 500 companies do you know can enjoy the right to exempt themselve from class-action lawsuits? None I know of. Even if you have proof of their mistakes in suspending your account- you still cannot do anything except file an appeal to the same group of Amazon employees who suspended your account. According to Anti-trust Sherman acts of 1914 and other federal regulation this practice has been ignored. The fact that Amazon can use its great resources and internet to power to punish, cripple and stifle competition with products they sell on Amazon. I hope that appropiate actions can be taken to solve these problems in the future for other small business who ar wrongly hurt by Amazon.