Amazon.in Customer Service refused to give me a manager that would help me. They simply read a script over and over even though i asked for honesty. Bangalore
I have in the past bought food items, etc. from Amazon.in without any problem. This goes back years to 2014 now it is 2020. I have used the same international credit card on each of these purchases. They never issued an OTP code. Why? Because I don't have a mobile number connected to this credit card in the USA. When you are in another country like i am, I'm in India you don't have a mobile number for the USA.
I called Amazon.in to tell them to get in touch with Gateway to correct this. I have asked my credit card company and I have been told, that CapitalOne does not issue OTP codes. The man from Amazon.in identified himself as Raj Kumar, i don't know if this is his real name,. He refused to give me a manager or help me. They know that you cannot use an OTP with international cards. Please put this complaint on the internet so all the people can see. Perhaps if the CEO of Amazon.in becomes aware of this issue, it will be fixed. . People should know that the customer service at Amazon.in is unwilling to solve the problem.