Complaint Review: America On Line

America On Line seems to be quite able to charge our credit cards for a complete yearly membership.

In fact, if one signs up for the yearly membership, they are given a reduced membership fee!

However, even though they state if a membership needs to be terminated and there is time still available on the account, a refund will be accredited to your credit card.

This, apparently, is not the case as I have not spoken to one representative in the past 4 months at AOL who knows how to do this!

I do not plan on giving up on my $235.00 credit but if anyone has any hints on how to expedite this, I'd be very appreciative.

By the way, they do not have any supervisor that they refer unsatisfied customers to.

Cheryl
Lancaster, Kentucky