Complaint Review: America online Bellsouth

I'm very new to computers.I just bought one less then 30 days ago. It came with 6 mos. of AOL service for free..I saw an ad online from AOL about DSL highspeed access and ordered it. The cost was $119.35 all together.$110.00 activation fee (through Bellsouth)$9.35 tax.

I recieved a kit that contained 1-DSL modem...1-Quick Start installation guide....4-DSL filters....1-AOL High Speed DSL CD-ROM. AOL took my creditcard number (visa checkcard) The money was taken from my bank account.I didn't even open the package,I just sent it back to AOL because my wife threw a fit about the sum.

AOL confirmed that they recieved the kit back but the fee is non refundable. I told them that I was never told about anything not being refundable!! The guy at AOL said that it was in writing sent to me by e-mail. Well,I saved all AOL e-mails and theres not one word about non refunds.AOL says that Bellsouth charged AOL to activate my line.The e-mail from AOL states the start-up kit was mailed and the Bellsouth DSL activation was shipped. I thought that since it was shipped and I returned the shipment rightaway that I would get refunded.

Douglas
Loudon, Tennessee